Great service We have first American warranty for the past 5 or 6 years and have had problems with our microwave, dishwasher, air conditioner, dryer, and furnace. They fixed all of these. They also send people from sears home service and the are very experienced.

Extremely disappointed If I could leave zero stars, I would do so. I scheduled a repair appointment for the afternoon time slot. I took the afternoon off of work. I waited. I waited some more with notifications through text that my technician was two stops away, then one stop away. At 4:51 (the time frame is between 1 and 5) I receive a call that the technician is unavailable and my appointment must be rescheduled. Excuse me? I realize times are different now and workers are getting harder to find, leaving those who are working over-burdened… but you couldn’t notify me sooner? Highly unprofessional, terrible customer service.

I have had the Sears Home Warranty for over 5 years I have had the Sears Home Warranty for 5 years. Some times troubles, but this was during Covid. The Sears Techs were here to help during this time, and since then as well with my appliances. If needing to reschedule, would let me know.. Otherwise, the professional people being scheduled for the work to be done on my dishwasher and refrigerator has been worth the monthly payment. thank you

Quick and efficient Quick and efficient. Showed me (and saved for me) the defective parts. Explained why it happened and had everything in his truck. Explained benefit and recommended frequency of a tune-up on the appliances. Even performed them during this visit without having to reschedule. Very pleased.

Steve from Sears Appliance Repair was knowledgeable, thoughtful and patient. Steve from Sears Appliance Repair was knowledgeable, patient, and very friendly. He entertained questions about the microwave, how it works, and how to keep it running for another 20 years. I actually enjoyed my time with him because other technicians are bothered by customers who hang around, not Steve. If I ever need more help from your service I’d welcome for Steve to come back. You have a great technician and also a great person working for you