SCAM. PRODUCT NEVER SHIPPED/RECEIVED/FAKE INFORMATION PROVIDED I placed an order with them since they are a US company. They then said they shipped the item from China - I NEVER received it. I contacted them numerous times, only to receive a fake tracking number. I disputed with my credit card company, and thankfully, received the money back from them, but NEVER from Ellure. They would simply never respond to any of my inquiries.

Support 11/10 Experience i got the towel warmer from Ellure for my daughter for her birthday. Unfortunately when her and her boyfriend were transporting it into her dorm, they dropped it down the stairs, it broke. I contacted ellure support not expecting much, but they sent me a new one for free. Absolutely amazing support from a business. Will definitely shop here again.

I purchased a towel warmer and I never… I purchased a towel warmer and I never received tracking and I still haven’t received the product. It’s been over a month. The customer service is horrible. I will never purchase from them again. A horrible experience. Do not shop at this place.

BUYER BEWARE…..I ordered lights for my… BUYER BEWARE…..I ordered lights for my front porch because I was renovating my home. I spent $429.00 and Within 3 months of installation one of the lights I noticed a couple of the LEDs starting flashing like it was going out. Within a couple of weeks the left light is completely out (blown). On August 12,2022 I wrote to Olivia at Ellure and never got a response. I sent another email on Aug. 24th and today is September 8, 2022 and still no response. I’ve called their customer service number and left a message but as of this date no return call. This company is a scam!

Scam & wont respond to issues Twice I received broken merchandise and now they will not respond to me about a refund or even online store credit even though I've contacted them more than 10 times! I think this place is a scam. Do not use them! I've reported them to the BBB, and they can't even do anything since they aren't a 'real' store.