Small problem with FedEx on delivery… Small problem with FedEx on delivery time. A time was scheduled but they called to move delivery to earlier in the day. I would not be home at their suggested time so they placed me LAST on their schedule.

I love it I love it! Fit and finish are excellent (as is expected from Henckels). I really like the pivoting base for easy access from anywhere on the countertop. Unfortunately, I'll have to modify it to accept my second Henckels cleaver (I have both meat and vegetable cleavers), but I knew that before I ordered it, so that's no reflection on either Henckels nor La Cuisine. Overall, I'm really happy with it. (did I mention that the finish is really nice?)

This company was amazing This company was amazing. Excellent customer service. Kept in constant contact with me through the process. My order was back ordered and they gave me the option of canceling my order. Communication made me comfortable enough to continue. Very impressed with product and service. Thank you

I wasn’t told when my package would… I wasn’t told when my package would arrive. I had to call to verify. Then was given a voice mail box. Eventually I received an email with tracking information.

Poor communication Poor after purchase communication. No delivery notice, the truck suddenly turned up at my house one day. Luckily I was home.