The rudest people you will ever deal with There is a real reason these people have not got a good review on trustpilot. We spend £13,000 on an aga with these people. The aga wasn’t the one ordered, it came scratched, the induction hob was an issue, they replaced that but caught a wire, blew the electrics, blew a washing machine, left us without use of the appliance for several weeks as they are very much in demand. None of that was their fault. In fact nothing is ever their fault. 12 months later we have an oven that has rust that you might expect to see on an oven that is 30 years old. Turns out they put the vent on upside down. Aga confirmed that was E&Gs fault but they deny it and as they have he worst customer service you can imagine it is like speaking to a very rude 5 year old. Not their fault, they don’t like being accused, they will be nasty. Lovely. Avoid E & G at all costs.

If you enjoy going to court buy an aga… If you enjoy going to court buy an aga from. Edwards and godding. The only good that came out of being sued by them was to NEVER EVER havivg them in my house again. I purchased a Lacanch from a store in London so have had the satisfaction of denying them profiteering from that purchase or any servicing. There are much better engineers around, never use this sub standard company.

We have used E&G for over 15 years but… We have used E&G for over 15 years but when our aga developed a problem in early December we were offered an engineer visit in mid-January. I explained that this would ruin Christmas but that made no difference. I subsequently found an engineer more local to us who came out within 24 hours and fixed the problem. He also resolved a long standing problem that the E&G engineers had ignored for years. And he was 40% cheaper!

We have used these guys for 20 years… We have used these guys for 20 years and they fitted our Aga all that time ago - over the last few years continuous problems - having to get them back/continual replacing of equipment due to sub standard work. Latest is their engineer came to start boiler after summer break and caused issues with our hot water system - meaning we had a bill for a call out from a plumber. Their customer care shocking - they go straight to court for payment when I had paid their bill less the amount paid to the plumber for the mess they left us in. They were unsympathetic - relentless in chasing the balance - gave up in the end paid them and WON'T USE THEM AGAIN! I will write to AGA and tell them they need to consider thes egiys as their AD.........

Excellent service. Absolutely fantastic. Would highly recommend Excellent service, would highly recommend. I had my new Lacanche range delivered and the service was excellent. The entire ordering process was easy and stress free even under the curent difficult circumstances of 2020. Fitting service is fabulous. The fitters that removed the old range cooker and fitted the new one were absolutely brilliant. Would definitely recommend and absolutely use again in the future. Really pleased.