
K
GBEnded up disappointed Installer was great, shower etc looks nice. However communication was poor. I changed my order from glass sliding door to shower bar...was supposed to get a higher profile as a result & they didn't change...as a result I have liner & curtain issues. I had to buy heavy duty magnets just to keep liner in, curtain doesn't hang well & gets sucked in during shower that a higher profile would've helped. It was inconvenient for them to change order...so now I'm inconvenienced! I spent approximately 28k overall...24k on showers alone...salesperson could've made this happen, said I was getting low profile...they get the sale, their money & on to the next client. Definitely room for improvement...salesperson was too busy for us it felt at times. Will not do 2nd project I was planning with rebath. So communication, respect, concern is lacking...if this was their situation...they'd be unhappy too about the profile height issue & the distance in communication. from salesperson. It was pretty much up to me to solve my issue...not there's it felt...called 3 other stores & they seemed more concerned about the issue than franchise who handled my project.

Rebecca Rate
GBWorst consumer experience of my life. Worst consumer experience of my life. The contract I signed on the sales reps tablet was not what I was emailed later, but I had no proof because I did not have the original. The whole reason we remodeled the bathroom was because of a leak, which both the company and contractor who did the work claimed to have no knowledge of. I ended up paying $14,000 for an entirely plastic room and after 3 months my shower is still unusable. Any complaint I had about the quality of the work or materials and failure to deliver what I was sold was called buyer's remorse and disregarded. Save yourself the misery and find a reputable contractor instead of a franchisee.

Allen Roby
GBDefinitely not in one day!! We went with rebath because they said that they could do in one day well trust me they cant. That was the selling point and I think that they new that it wasn’t going to happen!!

BriteMornenStar Star
GBOvepriced with mediocre work and poor work ethic!!! We decided to renovate both our bathrooms. We had already replaced the floors and the walls were going to be addressed, so we thought that replacing both tubs and vanities would be pretty easy. How badly we were mistaken!!! Rebath sent their designer in September, his name was David, and he was a nice man! He was professional and precise, he measured everything and set the date for install in October. Said it would take 6 days. We were determined on having our master bath done first so we would have privacy. No problem he said, we'll make it happen. About 5 weeks later the items arrived and they came. Their worker came everyday at 9am and left at 2:30pm. Wow, they must have bankers hours. We asked him to stay longer to get more done and he said no. Then my husband had to help him carry the tubs and vanities because he was alone. My husband's back went out immediately. We were disappointed but still hopeful at this point. Then came the bad news: our vanity was too big for the master bathroom. The drawers wouldn't open. Turns out they had to move the closet wall back 4" . Took him 3 days of only working 4 hours each day because they had to take a lunch break of course. Then 6 days became 9 days and the job still wasn't done. Then he brought the wrong medicine cabinet. Wrong style and size and forgot to bring the second one as well. Turns out they never ordered them. Had to wait another 5 weeks. They showed up in November this time with 2 medicine cabinets. I asked them to finish master bath first. He said no. Ok...what? One medicine cabinet mirror was scratched so we had to wait another 5 weeks. Guess which bathroom they put the un-scratched medicine cabinet in? Here's a hint: it wasn't the master bathroom. So, the worker who moved our wall back screwed up the wall board, mis aligned the closet door. It wouldnt shut right and some of the fixtures were loose, misaligned or broken and loose in the wall. Guest bath wouldn't drain right because they had caulking in the drain, walls were jagged etc. Had to have them send someone else over instead of the original cause because of the problems. 5th time they came out, the new guy fixed a lot of the broken stuff but still wasn't right. Had president of company come over. showed him all the bad work. He said they did a good job but refunded us a little bit of money. We will not have them come back. Job took almost 3 months not 6 days. Our wall is still jagged from where original worker cut it to move wall back. Moulding is crooked, faucets misaligned scratches on vanity countertop etc. But we will not have them return. WE had enough. Master bathroom is still not right but we decided to try to fix it ourselves. I wouldn't recommend Rebath for anything. You would probably be better off doing your bathroom DIY and just taking some Home Depot classes.

R Karaffa
GBSamples do not reflect what the product… Samples do not reflect what the product REALLY looks like, colors are way off. The sinks are super small and very dull. They took the whole vanity top including the sinks out and buffed to make shiny which really did not happen. Now the sinks absorb stains like there is no tomorrow. Vanity top is dull/ugly - nothing like the sample. The shower door was installed where it rattles and bangs around, always afraid it will fall off tracks (this was after they came out and "fixed"). The shower products easily get black mold even with frequent cleaning. For the ridiculous amount of money we paid for this junk, heartbreaking. We had done business with Re-bath twice before, always pleased. Their product now is nothing but junk, save your money and stay far away from them. Complain on facebook and they block you.