Reasonable value for money I bought hex penny tiles and carrara marble crown molding for my new bathroom. The tile arrived in good condition, and looks good installed. However, the pieces of crown molding varied greatly in color - some were very light, some were very gray. I would have appreciated more effort on the part of the packers to make sure the pieces were consistent in color. Efforts to reach customer service by e-mail and phone were unsuccessful.

Scam is right! Ordered over $500 worth of tile which went months without being filled. Was eventually contacted asking to call in and pay shipping which is advertised as free on the site. I emailed and emailed and called and called to no avail. I, eventually, filed a claim with PayPal and received a refund. (They never answered Paypal either.) Buy beware, won't make this mistake again!

Do not try to do business with them I ordered product they advertised as in stock. The processed the transaction but I never received a shipment confirmation. After 3 phone calls they admitted the product was not in stock. Two more weeks of run around and I disputed the transaction; they would not even acknowledge an order cancellation

Charged for Items I Did not Receive Ordered tile from this company in November 2014 and upon the slow delivery (was prepared to wait because of the good price) the quantity ordered was less than the amount I received. I contacted customer service the same day as I received my delivery to explain the situation and to date I have not received a refund. The guy at customer service tells me he will contact customer service and then cuts me off the phone. He does not reply to emails and does not respond to telephone messages. He told me I could be lying, he is rude and completely inadept in customer service skills. Do not use under any circumstances.

AS BAD AS IT GETS Worst company I've ever dealt with I ordered some tiles on AUGUST 2015; a week later I get an email that my already overpriced order ( had to finish a job with a specific tile) suddenly no longer had free shipping, for 15 (3 x 6) tiles the shipping was going to be $45.00 - major rip off - after sending a couple of emails and phone call, I never got a response, and I needed tile to finish job, Finally I disputed it in Paypal and got a credit - I still had no tiles. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress. They don't deserve your business