AS BAD AS IT GETS Worst company I've ever dealt with I ordered some tiles on AUGUST 2015; a week later I get an email that my already overpriced order ( had to finish a job with a specific tile) suddenly no longer had free shipping, for 15 (3 x 6) tiles the shipping was going to be $45.00 - major rip off - after sending a couple of emails and phone call, I never got a response, and I needed tile to finish job, Finally I disputed it in Paypal and got a credit - I still had no tiles. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress. They don't deserve your business

Horrible customer service I needed a few extra tiles to finish a job... I place a few different calls/voicemails four days ago and yet have received a call back. Every time I have tried calling it goes directly to voicemail. Lack of customer service! A company really should answer phone calls and return a call with in 24 hours!

Buyer Beware! I ordered tile for a client. It came and didn’t match the photo. I called their customer service line 3 times and no one answered. I called again the next day and got some guys cell phone. He tells me he’s sales and cannot help me. I told him I called customer service, not sales. I told him I also sent an email. He says, you emailed so wait for an email response. No response. Definitely a scam. Will be calling my credit card to dispute the charges. Their website says you can return, especially if they falsely advertised the tile. Buyer beware! Update: Finally received an email that they were processing the paperwork. Will update what happens.

Highly Recommended! Shopped multiple vendors for backsplash and was very impressed with Mosaic Tile Direct. Good customer service is not always easy to come by. They were professional, honest and went above & beyond to make sure we were taken care of. Highly recommend them and will definitely use them again!

Reasonable value for money I bought hex penny tiles and carrara marble crown molding for my new bathroom. The tile arrived in good condition, and looks good installed. However, the pieces of crown molding varied greatly in color - some were very light, some were very gray. I would have appreciated more effort on the part of the packers to make sure the pieces were consistent in color. Efforts to reach customer service by e-mail and phone were unsuccessful.