Excellent Hello. Ordered some mosaic samples to deliver in Portugal. Had some questions and wasn't able to do it in the website. Sent an email and it was quicly answered by Marvin, from the customer service. He made the order for me, sent me email during the process and secured the delivery exactly within the estimated arrival date. The tiles are amazing and I'll buy them to my kitchen and bathrooms. Excellent!!!!

Buyer Beware! I ordered tile for a client. It came and didn’t match the photo. I called their customer service line 3 times and no one answered. I called again the next day and got some guys cell phone. He tells me he’s sales and cannot help me. I told him I called customer service, not sales. I told him I also sent an email. He says, you emailed so wait for an email response. No response. Definitely a scam. Will be calling my credit card to dispute the charges. Their website says you can return, especially if they falsely advertised the tile. Buyer beware! Update: Finally received an email that they were processing the paperwork. Will update what happens.

Charged For Products Not In Inventory I ordered a large quantity of tile online. I attempted to contact support regarding the order by chat, by email consistently for several days and never received one response. After the payment processed through my account, I received a call that they did not have the tile in inventory and wanted to know if I would backorder to sometime in September. I declined and requested a refund instead. It is now several days later and my account still is not credited back. I have filed a complaint via my bank regarding the issue and wanting to get my refund of 2k+ back. Very poor business experience.

Highly Recommended! Shopped multiple vendors for backsplash and was very impressed with Mosaic Tile Direct. Good customer service is not always easy to come by. They were professional, honest and went above & beyond to make sure we were taken care of. Highly recommend them and will definitely use them again!

Buyer be aware.... Very dissappointed with the service, I ordered the tile three weeks ago and still don't have it. First I was told it shipped thhe same week and I should have it in 4days, after 4days and no tracking #I called back, its on back order. How can u advertise and sell something on the site as "In Stock" if it isn't? Everytime I call to check on the order, I get the same guy with the same lie " Ill call the warehouse and call u back" but NO CALL BACK