Mosaics Direct blamed DPD for their error I ordered £140 worth of tiles on Thursday 15th June 2023 & received email confirmation of my delivery address.DPD were due to make delivery today,Saturday 17th June but no delivery was made.I contacted Mosaics Direct who blamed DPD because they said we have your correct delivery address so it must be their error.However DPD emailed me to say parcel was delivered & posted a photo of the doorstep where they were left,needless to say not my doorstep.I left a complaint with DPD online.Afterwards I spoke to various neighbours hoping they had perhaps seen delivery van.It turns out that they were delivered to a neighbour up the street because the address on the delivery label from Mosaics Direct had the wrong house number on it.When I called them they just shrugged it off as a "simple error"! I will never order anything from this company again.

Worst company I've ever dealt with I ordered some tiles on June 25, 2015; a month later, after sending a couple of emails inquiring about my order, I still had no tiles. They finally sent me a credit memo, but I still haven't seen the credit posted either on PayPal or my Amex account. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress.

Do not try to do business with them I ordered product they advertised as in stock. The processed the transaction but I never received a shipment confirmation. After 3 phone calls they admitted the product was not in stock. Two more weeks of run around and I disputed the transaction; they would not even acknowledge an order cancellation

Reasonable value for money I bought hex penny tiles and carrara marble crown molding for my new bathroom. The tile arrived in good condition, and looks good installed. However, the pieces of crown molding varied greatly in color - some were very light, some were very gray. I would have appreciated more effort on the part of the packers to make sure the pieces were consistent in color. Efforts to reach customer service by e-mail and phone were unsuccessful.

On November 14 On November 14, I ordered some pieces of Travertine pencils for my project. It took two weeks to process the order, just because I called to ask about the order. I have been waiting for the shipment for a week, they sent me a shipping confirmation but the tracking number is only a created label that has never been shipped. Very bad service and they never respond to my requests.