TERRIBLE COMPANY TERRIBLE COMPANY. I had the absolute worst experience working with this company. I was told my tile would be delivered in 8-10 days. Close to 4 weeks later, after I had spent over 4 hours communicating between the delivery company and Mosaic Tile Direct I finally got my tiles. The owner at Mosiac Tile admitted right away that a mistake had been made in the paper work, thus the delay of delivery. A couple weeks later I received a bill for an additional $150 for shipping. Mosaic Tile Direct told me they would take care of it...NOPE, HUGE LIE. I received another bill, when I call back to Mosaic Tile, they ignored my call (and email to follow). WORST COMPANY to work with.

Reasonable value for money I bought hex penny tiles and carrara marble crown molding for my new bathroom. The tile arrived in good condition, and looks good installed. However, the pieces of crown molding varied greatly in color - some were very light, some were very gray. I would have appreciated more effort on the part of the packers to make sure the pieces were consistent in color. Efforts to reach customer service by e-mail and phone were unsuccessful.

Worst company I've ever dealt with I ordered some tiles on June 25, 2015; a month later, after sending a couple of emails inquiring about my order, I still had no tiles. They finally sent me a credit memo, but I still haven't seen the credit posted either on PayPal or my Amex account. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress.

Buyer Beware! I ordered tile for a client. It came and didn’t match the photo. I called their customer service line 3 times and no one answered. I called again the next day and got some guys cell phone. He tells me he’s sales and cannot help me. I told him I called customer service, not sales. I told him I also sent an email. He says, you emailed so wait for an email response. No response. Definitely a scam. Will be calling my credit card to dispute the charges. Their website says you can return, especially if they falsely advertised the tile. Buyer beware! Update: Finally received an email that they were processing the paperwork. Will update what happens.

Charged for Items I Did not Receive Ordered tile from this company in November 2014 and upon the slow delivery (was prepared to wait because of the good price) the quantity ordered was less than the amount I received. I contacted customer service the same day as I received my delivery to explain the situation and to date I have not received a refund. The guy at customer service tells me he will contact customer service and then cuts me off the phone. He does not reply to emails and does not respond to telephone messages. He told me I could be lying, he is rude and completely inadept in customer service skills. Do not use under any circumstances.