On November 14 On November 14, I ordered some pieces of Travertine pencils for my project. It took two weeks to process the order, just because I called to ask about the order. I have been waiting for the shipment for a week, they sent me a shipping confirmation but the tracking number is only a created label that has never been shipped. Very bad service and they never respond to my requests.

AS BAD AS IT GETS Worst company I've ever dealt with I ordered some tiles on AUGUST 2015; a week later I get an email that my already overpriced order ( had to finish a job with a specific tile) suddenly no longer had free shipping, for 15 (3 x 6) tiles the shipping was going to be $45.00 - major rip off - after sending a couple of emails and phone call, I never got a response, and I needed tile to finish job, Finally I disputed it in Paypal and got a credit - I still had no tiles. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress. They don't deserve your business

Charged for Items I Did not Receive Ordered tile from this company in November 2014 and upon the slow delivery (was prepared to wait because of the good price) the quantity ordered was less than the amount I received. I contacted customer service the same day as I received my delivery to explain the situation and to date I have not received a refund. The guy at customer service tells me he will contact customer service and then cuts me off the phone. He does not reply to emails and does not respond to telephone messages. He told me I could be lying, he is rude and completely inadept in customer service skills. Do not use under any circumstances.

TERRIBLE COMPANY TERRIBLE COMPANY. I had the absolute worst experience working with this company. I was told my tile would be delivered in 8-10 days. Close to 4 weeks later, after I had spent over 4 hours communicating between the delivery company and Mosaic Tile Direct I finally got my tiles. The owner at Mosiac Tile admitted right away that a mistake had been made in the paper work, thus the delay of delivery. A couple weeks later I received a bill for an additional $150 for shipping. Mosaic Tile Direct told me they would take care of it...NOPE, HUGE LIE. I received another bill, when I call back to Mosaic Tile, they ignored my call (and email to follow). WORST COMPANY to work with.

Friendly, fast services, best pricing, careful shipping and great marble! Mosaic Tile Direct's staff is very helpful, explanatory, educating and friendly on the phone. Samples were sent promptly and packaged with extreme care. After the samples looked great, we placed a full order and were advised on the best break-even points based on quantity and shipping type, and what specials were applicable to our order. Full order was received just as promised for delivery, was again carefully packaged and all items were in great shape. Not only that, but it's the best price for large format (18 inch) marble tile that we found anywhere, and the product looks great. Thank you Mosaic Tile Direct!