Terrible customer service! I am remodeling my master bathroom and found the color tile I wanted on their website. I ordered a sample and waited... and waited... my contractor kept asking about my tile and I tried 3 times to reach customer service and 3 times had absolutely no response. It has been over 2 weeks and still no sample, although my credit card was charged the day after I placed my order. I finally found the same color at another company and it is less expensive and this new company has excellent customer service. I WILL NEVER DO BUSSINESS WITH THIS COMPANY AGAIN!!!

Charged for Items I Did not Receive Ordered tile from this company in November 2014 and upon the slow delivery (was prepared to wait because of the good price) the quantity ordered was less than the amount I received. I contacted customer service the same day as I received my delivery to explain the situation and to date I have not received a refund. The guy at customer service tells me he will contact customer service and then cuts me off the phone. He does not reply to emails and does not respond to telephone messages. He told me I could be lying, he is rude and completely inadept in customer service skills. Do not use under any circumstances.

Do not try to do business with them I ordered product they advertised as in stock. The processed the transaction but I never received a shipment confirmation. After 3 phone calls they admitted the product was not in stock. Two more weeks of run around and I disputed the transaction; they would not even acknowledge an order cancellation

Buyer be aware.... Very dissappointed with the service, I ordered the tile three weeks ago and still don't have it. First I was told it shipped thhe same week and I should have it in 4days, after 4days and no tracking #I called back, its on back order. How can u advertise and sell something on the site as "In Stock" if it isn't? Everytime I call to check on the order, I get the same guy with the same lie " Ill call the warehouse and call u back" but NO CALL BACK

Excellent Hello. Ordered some mosaic samples to deliver in Portugal. Had some questions and wasn't able to do it in the website. Sent an email and it was quicly answered by Marvin, from the customer service. He made the order for me, sent me email during the process and secured the delivery exactly within the estimated arrival date. The tiles are amazing and I'll buy them to my kitchen and bathrooms. Excellent!!!!