AS BAD AS IT GETS Worst company I've ever dealt with I ordered some tiles on AUGUST 2015; a week later I get an email that my already overpriced order ( had to finish a job with a specific tile) suddenly no longer had free shipping, for 15 (3 x 6) tiles the shipping was going to be $45.00 - major rip off - after sending a couple of emails and phone call, I never got a response, and I needed tile to finish job, Finally I disputed it in Paypal and got a credit - I still had no tiles. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress. They don't deserve your business

Reasonable value for money I bought hex penny tiles and carrara marble crown molding for my new bathroom. The tile arrived in good condition, and looks good installed. However, the pieces of crown molding varied greatly in color - some were very light, some were very gray. I would have appreciated more effort on the part of the packers to make sure the pieces were consistent in color. Efforts to reach customer service by e-mail and phone were unsuccessful.

Friendly, fast services, best pricing, careful shipping and great marble! Mosaic Tile Direct's staff is very helpful, explanatory, educating and friendly on the phone. Samples were sent promptly and packaged with extreme care. After the samples looked great, we placed a full order and were advised on the best break-even points based on quantity and shipping type, and what specials were applicable to our order. Full order was received just as promised for delivery, was again carefully packaged and all items were in great shape. Not only that, but it's the best price for large format (18 inch) marble tile that we found anywhere, and the product looks great. Thank you Mosaic Tile Direct!

Buyer Beware! I ordered tile for a client. It came and didn’t match the photo. I called their customer service line 3 times and no one answered. I called again the next day and got some guys cell phone. He tells me he’s sales and cannot help me. I told him I called customer service, not sales. I told him I also sent an email. He says, you emailed so wait for an email response. No response. Definitely a scam. Will be calling my credit card to dispute the charges. Their website says you can return, especially if they falsely advertised the tile. Buyer beware! Update: Finally received an email that they were processing the paperwork. Will update what happens.

Charged For Products Not In Inventory I ordered a large quantity of tile online. I attempted to contact support regarding the order by chat, by email consistently for several days and never received one response. After the payment processed through my account, I received a call that they did not have the tile in inventory and wanted to know if I would backorder to sometime in September. I declined and requested a refund instead. It is now several days later and my account still is not credited back. I have filed a complaint via my bank regarding the issue and wanting to get my refund of 2k+ back. Very poor business experience.