HORRIBLE customer service I bought a lot of product from them, needed to return one UNOPENED item worth $400 and they demanded $117 restocking fee! Multiple interactions with their customer service, with no resolution. Working with my credit card company to do a charge-back. No idea about how to make a happy customer, or that an angry customer isn't worth it... REPLY #1: "Policy" and its execution is absolutely all about Customer Service. Just go ask Zappos.com - pioneers in happy customers.

Faucet line operates like a pass… WARNING: The customer rep. Just cancelled my order without my permission because he did not like this honest and accurate review. That just proves that this review is valid. Kitchen and Bath Authority just processed my order and shipped the item faucet line wouldn't.. Faucet line operates like a pass through internet ordering site. They don't have inventory. They behave much like expedia or hotwire, for an additional ordering option for actual manufacture vendors. This is not necessarily a bad set up. What make this site so bad is their very poor customer service. They will soon be changing their name as people will get sick of this. Hopefully they will learn under new management.

Bad Service I ordered a farmhouse sink from Faucetline on Jan 28, 2018, they did e-mail me a day later and told me it was back ordered and it wouldn't be send to me until April 2nd, as my remodel had not started yet I told them that was fine. Then April 2nd come and I hear nothing so I start calling them and they don't answer, I then e-mail them and they did let me know that the sink is in backorder now until April 10th. I then responded to them thanking them for an update but that if they don't get it by the 10th of April to please cancel my order as I am in the middle of my remodel and I need it as soon as possible. I then get an e-mail back cancelling my order. I felt very upset that they didn't ask me they just told me it was cancelled and they took my money in 2 days and they said they have already refunded me my money and 3 days later no money yet. I would definitely not buy from them again.

Best Prices Online with Speedy Delivery! We could not be happier with FaucetLine. We could not have asked for a better buying experience. Our (back ordered) Apron Front Farm Sink arrived quickly, in perfect condition. FaucetLine kept us informed when our back ordered sink would be in stock and shipped. Our sink delivery was quick and flawless. We are in the process of building a large family home. None of the "big name" home improvement stores could beat FaucetLine's prices. We are a military family and receive a 10% discount at one of these big name home improvement stores, but they still could not beat FaucetLine's price. FaucetLine was literally hundreds of dollars cheaper for the same exact sink! Our sink arrived packed extremely well secure. The sink was padded with extreme care and even was enclosed in a large cloth bag to prevent any smudges or scratching from packing materials. We HIGHLY recommend FaucetLine and will be shopping with them again! Great service and Quality!

No reachable customer service personnel-days before you hear back. I have placed several orders with this company, and sometimes, if the order is shipped on time, I have no issues. However, sometimes they mark the order as shipped, and 4-5 days later there is still no tracking activity. It has happened to me twice already. Then, when you try to call, email, or use their online contact form, no one contacts you back for days. If you call customer service you get a voice mail box, but you can't reach a person even in the middle of the day on a Thursday. In addition, last time this happened, when they eventually got back to me, they said USPS had lost the package, even though there was no tracking activity to show that USPS ever had the package in its possession. This time, I am still waiting to hear back from them, it's been 3 days since I tried to reach them.