HORRIBLE customer service I bought a lot of product from them, needed to return one UNOPENED item worth $400 and they demanded $117 restocking fee! Multiple interactions with their customer service, with no resolution. Working with my credit card company to do a charge-back. No idea about how to make a happy customer, or that an angry customer isn't worth it... REPLY #1: "Policy" and its execution is absolutely all about Customer Service. Just go ask Zappos.com - pioneers in happy customers.

Useless Vanity I ordered a vanity from Faucetline without the sink as my builder told me he would provide the sink. As we got to install in the 8 month home building project, our builder removed the vanity from the packaging and then went to buy sink only to find out, it is a very unique size sink that can only be found at faucetline and one other place that were both sold out. Called them regarding the issue and said even though outside of return time frame they would take if still in original box; however, could not as our builder threw away the box when they were doing the first round of house clean up. I explained the issue to them and then got no response back, no calls or emails back. It is like selling a piece of furniture missing a critical piece to be able to use, useless. I have since packaged it all back up (in a different box) and sent back to them as I can't do anything with. I hope they do the right thing and provide refund. I will continue to dispute as this is just not good business.

Great Service This was a great site to order from with competitor pricing. Item artived quickly.

Great company. Ultra fast shipping. Great company. Ultra fast shipping. Most important advantage - prices are significantly lower that all other sellers have for exactly the same items. Not sure how these guy do that but I can't be happier. Was a bit suspicious at first (because of too low prices), but I glad I chose this company. "Too good to be true" saying doesn't work here. Customer support is great too, both phone and email. They replied to my emails within 15 minutes even on Sunday! Highly recommended. A+++

Great experience Great experience! Received my order in two days. Good website.