Useless Vanity I ordered a vanity from Faucetline without the sink as my builder told me he would provide the sink. As we got to install in the 8 month home building project, our builder removed the vanity from the packaging and then went to buy sink only to find out, it is a very unique size sink that can only be found at faucetline and one other place that were both sold out. Called them regarding the issue and said even though outside of return time frame they would take if still in original box; however, could not as our builder threw away the box when they were doing the first round of house clean up. I explained the issue to them and then got no response back, no calls or emails back. It is like selling a piece of furniture missing a critical piece to be able to use, useless. I have since packaged it all back up (in a different box) and sent back to them as I can't do anything with. I hope they do the right thing and provide refund. I will continue to dispute as this is just not good business.

FRAUDSTERS !!! AVOID !!!!!!! They advertise Elkay HDDBD33229QB Black double sink for 149.40 + 28.00 ship[ping...everyone else sells it for 219.00 or more. I wrote and specifically asked them if their merchandise is defective or factory seconds...they wrote back and said no. When it arrived the box was in perfect condition, it had styrofoam packing inside. I pulled off the packing & before I even got it out of the box saw the sink is cracked at the front, cracked at the back....the crack practically meets in the middle. There were chips and chunks out of it that were not even in the box so THEY KNEW THEY WERE SENDING DAMAGED MERCHANDISE. I deeply cut my finger on a jagged edge. Then to my horror the address it was shipped from is ***Genco Repair Home Depot 1390 Perry Rd Plainfield, IN 46168-7654....!!!!!!!! This must be where Home Depot damaged and defective returns go !!!!!!!!!!! ( doubt Home Depot knows they are doing this , but I will be checking )

Faucet line operates like a pass… WARNING: The customer rep. Just cancelled my order without my permission because he did not like this honest and accurate review. That just proves that this review is valid. Kitchen and Bath Authority just processed my order and shipped the item faucet line wouldn't.. Faucet line operates like a pass through internet ordering site. They don't have inventory. They behave much like expedia or hotwire, for an additional ordering option for actual manufacture vendors. This is not necessarily a bad set up. What make this site so bad is their very poor customer service. They will soon be changing their name as people will get sick of this. Hopefully they will learn under new management.

Great Service from Faucet Line I ordered what I thought was what I needed (a tub filler valve and trim) from FaucetLine and got an email from them that I needed another part to complete my order. Would have been terrible to get my order and be missing what I needed. I contacted them and they updated my order with the correct parts and gave me a nice discount off list. THank you FaucetLine!!

Terrible product, worse customer service We ordered over $600 in parts from faucetline.com for a home remodel. When there were problems (they created a water hammer) with the parts, they blamed it on the manufacturer. When I pressed them, they told me they couldn't offer me a refund since I had installed the parts. Since it's pretty hard to tell if a plumbing part works without installing that, it seems pretty clear that I'm being ripped off.