Great Service This was a great site to order from with competitor pricing. Item artived quickly.

Miss parts from purchased products and horrible customer service!! Buyer beware! Buyers beware! Do not order from this merchant-- learn from our mistake. 1) We purchased the 2 large orders and the website said it was in stock-- we called the merchant to double check it was in stock before ordering-- we were told yes yes it is in stock 100%. We placed the order online- and then within a day, get a phone call saying "sorry item is on back order!" Very deceitful! By then, our credit cards were charge and there was nothing we can do about the order but to wait. 2) To make things worse-- when the items arrived, they were missing parts!! (2 to be exact)- which made them unusable for installation. It looks like they pretty much got an old perhaps returned product and shipped it to us-- old product- NOT BRAND NEW as advertised! 3) When we called the company to tell them about the missing parts they start screaming at us over the phone-- my contractor was in the room and heard all this-- I am just trying to warn future customers of the dangers of using this company-- Now my whole renovation is delayed for DAYS until I order a new product from another more trustworthy vendor. These people are not trustworthy-- go somewhere else and by an extra 20 dollars for the item you want to buy- it will be worth it in the long run!

Horrible Customer Service and Returns Policy READ THEIR RETURNS POLICY. Yes they have cheap prices but they're unwilling to budge on their 25% returns policy (PLUS shipping) which is thievery at that amount. Nobody at their company could explain why, even though I cancelled the order hours after placing it, 25% had to be charged (usual companies are 10-15%, dept. stores free) and despite wanting to place an order with them for another sink of higher value, they were not willing to cut some slack. So I went elsewhere and found the same $280 sink for $3 but free shipping!!! They have lost a customer. They have lost money (apart from my stolen 25%) and I'll let as many people know about it as I can. Do business with more ethical companies instead of this.

HORRIBLE customer service I bought a lot of product from them, needed to return one UNOPENED item worth $400 and they demanded $117 restocking fee! Multiple interactions with their customer service, with no resolution. Working with my credit card company to do a charge-back. No idea about how to make a happy customer, or that an angry customer isn't worth it... REPLY #1: "Policy" and its execution is absolutely all about Customer Service. Just go ask Zappos.com - pioneers in happy customers.

Terrible product, worse customer service We ordered over $600 in parts from faucetline.com for a home remodel. When there were problems (they created a water hammer) with the parts, they blamed it on the manufacturer. When I pressed them, they told me they couldn't offer me a refund since I had installed the parts. Since it's pretty hard to tell if a plumbing part works without installing that, it seems pretty clear that I'm being ripped off.