Horrible Customer Service and Returns Policy READ THEIR RETURNS POLICY. Yes they have cheap prices but they're unwilling to budge on their 25% returns policy (PLUS shipping) which is thievery at that amount. Nobody at their company could explain why, even though I cancelled the order hours after placing it, 25% had to be charged (usual companies are 10-15%, dept. stores free) and despite wanting to place an order with them for another sink of higher value, they were not willing to cut some slack. So I went elsewhere and found the same $280 sink for $3 but free shipping!!! They have lost a customer. They have lost money (apart from my stolen 25%) and I'll let as many people know about it as I can. Do business with more ethical companies instead of this.

Bad Service I ordered a farmhouse sink from Faucetline on Jan 28, 2018, they did e-mail me a day later and told me it was back ordered and it wouldn't be send to me until April 2nd, as my remodel had not started yet I told them that was fine. Then April 2nd come and I hear nothing so I start calling them and they don't answer, I then e-mail them and they did let me know that the sink is in backorder now until April 10th. I then responded to them thanking them for an update but that if they don't get it by the 10th of April to please cancel my order as I am in the middle of my remodel and I need it as soon as possible. I then get an e-mail back cancelling my order. I felt very upset that they didn't ask me they just told me it was cancelled and they took my money in 2 days and they said they have already refunded me my money and 3 days later no money yet. I would definitely not buy from them again.

Great online seller Fast and instant reply on emails. Received product in on time. Makes you real confident about the online seller.

FRAUDSTERS !!! AVOID !!!!!!! They advertise Elkay HDDBD33229QB Black double sink for 149.40 + 28.00 ship[ping...everyone else sells it for 219.00 or more. I wrote and specifically asked them if their merchandise is defective or factory seconds...they wrote back and said no. When it arrived the box was in perfect condition, it had styrofoam packing inside. I pulled off the packing & before I even got it out of the box saw the sink is cracked at the front, cracked at the back....the crack practically meets in the middle. There were chips and chunks out of it that were not even in the box so THEY KNEW THEY WERE SENDING DAMAGED MERCHANDISE. I deeply cut my finger on a jagged edge. Then to my horror the address it was shipped from is ***Genco Repair Home Depot 1390 Perry Rd Plainfield, IN 46168-7654....!!!!!!!! This must be where Home Depot damaged and defective returns go !!!!!!!!!!! ( doubt Home Depot knows they are doing this , but I will be checking )

Great Service from Faucet Line I ordered what I thought was what I needed (a tub filler valve and trim) from FaucetLine and got an email from them that I needed another part to complete my order. Would have been terrible to get my order and be missing what I needed. I contacted them and they updated my order with the correct parts and gave me a nice discount off list. THank you FaucetLine!!