Terrible product, worse customer service We ordered over $600 in parts from faucetline.com for a home remodel. When there were problems (they created a water hammer) with the parts, they blamed it on the manufacturer. When I pressed them, they told me they couldn't offer me a refund since I had installed the parts. Since it's pretty hard to tell if a plumbing part works without installing that, it seems pretty clear that I'm being ripped off.

No reachable customer service personnel-days before you hear back. I have placed several orders with this company, and sometimes, if the order is shipped on time, I have no issues. However, sometimes they mark the order as shipped, and 4-5 days later there is still no tracking activity. It has happened to me twice already. Then, when you try to call, email, or use their online contact form, no one contacts you back for days. If you call customer service you get a voice mail box, but you can't reach a person even in the middle of the day on a Thursday. In addition, last time this happened, when they eventually got back to me, they said USPS had lost the package, even though there was no tracking activity to show that USPS ever had the package in its possession. This time, I am still waiting to hear back from them, it's been 3 days since I tried to reach them.

Bad Service I ordered a farmhouse sink from Faucetline on Jan 28, 2018, they did e-mail me a day later and told me it was back ordered and it wouldn't be send to me until April 2nd, as my remodel had not started yet I told them that was fine. Then April 2nd come and I hear nothing so I start calling them and they don't answer, I then e-mail them and they did let me know that the sink is in backorder now until April 10th. I then responded to them thanking them for an update but that if they don't get it by the 10th of April to please cancel my order as I am in the middle of my remodel and I need it as soon as possible. I then get an e-mail back cancelling my order. I felt very upset that they didn't ask me they just told me it was cancelled and they took my money in 2 days and they said they have already refunded me my money and 3 days later no money yet. I would definitely not buy from them again.

Great Service This was a great site to order from with competitor pricing. Item artived quickly.

Horrible Customer Service and Returns Policy READ THEIR RETURNS POLICY. Yes they have cheap prices but they're unwilling to budge on their 25% returns policy (PLUS shipping) which is thievery at that amount. Nobody at their company could explain why, even though I cancelled the order hours after placing it, 25% had to be charged (usual companies are 10-15%, dept. stores free) and despite wanting to place an order with them for another sink of higher value, they were not willing to cut some slack. So I went elsewhere and found the same $280 sink for $3 but free shipping!!! They have lost a customer. They have lost money (apart from my stolen 25%) and I'll let as many people know about it as I can. Do business with more ethical companies instead of this.