Terrible product, worse customer service We ordered over $600 in parts from faucetline.com for a home remodel. When there were problems (they created a water hammer) with the parts, they blamed it on the manufacturer. When I pressed them, they told me they couldn't offer me a refund since I had installed the parts. Since it's pretty hard to tell if a plumbing part works without installing that, it seems pretty clear that I'm being ripped off.

HORRIBLE customer service I bought a lot of product from them, needed to return one UNOPENED item worth $400 and they demanded $117 restocking fee! Multiple interactions with their customer service, with no resolution. Working with my credit card company to do a charge-back. No idea about how to make a happy customer, or that an angry customer isn't worth it... REPLY #1: "Policy" and its execution is absolutely all about Customer Service. Just go ask Zappos.com - pioneers in happy customers.

No reachable customer service personnel-days before you hear back. I have placed several orders with this company, and sometimes, if the order is shipped on time, I have no issues. However, sometimes they mark the order as shipped, and 4-5 days later there is still no tracking activity. It has happened to me twice already. Then, when you try to call, email, or use their online contact form, no one contacts you back for days. If you call customer service you get a voice mail box, but you can't reach a person even in the middle of the day on a Thursday. In addition, last time this happened, when they eventually got back to me, they said USPS had lost the package, even though there was no tracking activity to show that USPS ever had the package in its possession. This time, I am still waiting to hear back from them, it's been 3 days since I tried to reach them.

Fraud Alert! Jan 2021 - I sent Faucetline proof that a defective Kingston Brass kitchen faucet was returned back to Kingston Bass as they instructed. Now they are ignoring my emails and refusing to issue a refund. Disgusting Customer Service! They have stolen $150 plus the $20 to return the defective faucet. Your response about me not providing the FedEx Tracking # is another lie! I have the email to prove it.

Horrible Customer Service and Returns Policy READ THEIR RETURNS POLICY. Yes they have cheap prices but they're unwilling to budge on their 25% returns policy (PLUS shipping) which is thievery at that amount. Nobody at their company could explain why, even though I cancelled the order hours after placing it, 25% had to be charged (usual companies are 10-15%, dept. stores free) and despite wanting to place an order with them for another sink of higher value, they were not willing to cut some slack. So I went elsewhere and found the same $280 sink for $3 but free shipping!!! They have lost a customer. They have lost money (apart from my stolen 25%) and I'll let as many people know about it as I can. Do business with more ethical companies instead of this.