Terrible product, worse customer service We ordered over $600 in parts from faucetline.com for a home remodel. When there were problems (they created a water hammer) with the parts, they blamed it on the manufacturer. When I pressed them, they told me they couldn't offer me a refund since I had installed the parts. Since it's pretty hard to tell if a plumbing part works without installing that, it seems pretty clear that I'm being ripped off.

Great Service This was a great site to order from with competitor pricing. Item artived quickly.

Horrible Customer Service and Returns Policy READ THEIR RETURNS POLICY. Yes they have cheap prices but they're unwilling to budge on their 25% returns policy (PLUS shipping) which is thievery at that amount. Nobody at their company could explain why, even though I cancelled the order hours after placing it, 25% had to be charged (usual companies are 10-15%, dept. stores free) and despite wanting to place an order with them for another sink of higher value, they were not willing to cut some slack. So I went elsewhere and found the same $280 sink for $3 but free shipping!!! They have lost a customer. They have lost money (apart from my stolen 25%) and I'll let as many people know about it as I can. Do business with more ethical companies instead of this.

Great online seller Fast and instant reply on emails. Received product in on time. Makes you real confident about the online seller.

Fraud Alert! Jan 2021 - I sent Faucetline proof that a defective Kingston Brass kitchen faucet was returned back to Kingston Bass as they instructed. Now they are ignoring my emails and refusing to issue a refund. Disgusting Customer Service! They have stolen $150 plus the $20 to return the defective faucet. Your response about me not providing the FedEx Tracking # is another lie! I have the email to prove it.