Non-Existent Customer Service We ordered four faucets for one of our rental properties. They did arrive but they were scratched from poor packaging and not being secure in shipment from their long journey from China. I completed a complaint with their complaint center in March requesting a refund (attaching pictures of the damage). After two weeks and the timer on the complaint running out, I responded with another comment asking about my claim. I also tried to call twice but got a message about the line being busy and to leave a message. After another month I commented again that I had heard nothing and would like to know the update on our complaint. I tried to call multiple times but could never get through, always getting the voicemail to leave a message. I find it unacceptable to not respond to my complaint. I find their customer service not lacking but non-existent. I will also file a complaint with the Better Business Bureau.

I was so very disappointed ordered a vessel sink that I really really ..... liked waited for weeks then got a text saying my vessel sink was damaged but they would take 5 percent off of it. I I was soooo upset had to cancel my order after waiting weeks on in for the pretty vessel sink I really wanted for my remodel in my master bath. I'm a very unsafied customer very disappointed now I'm back to trying to find another vessel sink but can't find one I like better so fustracted why me....just wanted that beautiful silver vintage sink makes me sick.!!!! Sincerely disappointed customer,Teresa Hymel

this site is a scam this site is a scam. Took my money, never delivered product. They don't return message or respond to complaints. Had to report is a fraud to paypal

PROCEED WITH CAUTION!!! I ordered two shower fixtures. They processed the payment and then sent me an email stating they don't have that model anymore and to look at their website for options at a 5% discount. I asked for a refund with no response. I had to file a complaint with my credit card company. Hopefully they will be able to get my account credited.

stay away ... they are a scam!!! We ordered a few shower sets and sink tabs almost three weeks ago. They charged extra for express delivery of 3-8 calendar days. They created a shipment AWB with DHL a week ago yet when we talk to DHL they haven't shipped it ... when you call them they don't pick up ... when you write them they don't write back. I believe it's a scam .... stay away from them ... I have already reported them to the US authorities and will open a court case to bring them down.