Excellent customer service Excellent customer service. Very slow on delivery. Product disappointing. First tree was poorly lit. Several dark spots with non-movable lights. Sent photos to company and 6 days later a replacement arrived. This tree ‘tilts’ to one side (not erect), very thin or missing branches around bottom of the tree also a few holes throughout…in general, the pre-lit exposes very large electrical connections within the tree. 2 out of 2 not good trees. When second tree was reported on Dec 23rd we were told to refer to return policy …which was ‘return within 30 days of receipt and before Dec 23rd’. Well that didn’t work either! Who wants a Christmas tree that ‘leans’? Not us!!!

Very happy 1st time customer. This is the first time we purchased a life-like tree without seeing in person. We chose to purchase a 9' tree from Treetime over other online vendors because of their 3 season warranty & great after Christmas sale. Our new tree arrived in the stated 2-3 days. We found assembly of the 4 sections & connecting the lights easy & were thrilled with the appearance, even without the fluffing! Can't wait for the 2024 holiday season to see it decorated with our 50 year+ collection of hand-crafted ornaments from around the world.

Great choice for limited space Bought the 7’ Arrow Spruce as we recently downsized to a small cottage in a retirement community. We wanted a tree that would take up little space to store. We also wanted a tree with a real presence - not a small table top tree. This tree was the perfect choice. It came within 5 days, packaged well, and easy to assemble.

Bring a ladder and a lot of patience FAR more difficult to set up than advertised!! I would pay handsome to see someone set this thing up in 30 to 60 minutes!! Should come with a warning label that states: not suitable for anyone not willing to work from a ladder! The flimsy Chinese wring most certainly add to your profits on this $1500 tree

The product has very little realism The product has very little realism. The assembly instructions don’t match the tree. The metal pole holding the sections together is longer than the insert holes therefore the metal shows. The prices for this product is very highly inflated even with the sale. It is not worth the price.