Damon was AWESOME! Damon was AWESOME!! He was friendly, patient, and extremely knowledgeable. He took time to educate us on the difference between an insert and a new build fireplace. He was super responsive and had no issues in getting in touch with him with any questions we had. Highly recommend especially if you’re blessed to work with Damon.

We were sent a defective fireplace We were sent a defective fireplace. They started out helping us by sending some parts. Then they referred us to Dimplex to solve the problem. Neither company has fixed it. We are stuck with a very expensive non-working fireplace. Don’t buy from these people. UPDATE - North Country Fire asked me for my order details so they could fix the problem. I sent the details immediately (3 days ago) and they have not reached out to me at all to rectify the problem. Still very unhappy with this company.

Unmatched Customer Service Damon was incredibly helpful. He talked me through popular models and gave a very detailed explanation of how this insert would function outdoors. He was super responsive with impeccable follow up. Unlike the local fireplace store that I went to prior to reaching out to Damon, Damon treated me like an informed customer and did not speak down to me in any way. Damon was 10/10 and I will definitely recommend North Country Fire to anyone! Another plus is how quickly this will arrive (3-5 business days!) and the price point. For this exact model at the local store I visited- this model was $2k over the price I paid (without the driftwood add on!) with a 6 week lead time. Free shipping and no tax is also an enormous selling point!

North Country Fire had the vent cap I… North Country Fire had the vent cap I needed that I could not find anywhere else! The description and detailed drawing of the part ensured that I had the correct one. That was very helpful. Delivery was fast. North County Fire is awesome!

I have been extremely impressed with… I have been extremely impressed with North Country Fire. From the very first contact with Nick to the follow up with Dave after delivery the service has been exceptional. Nick was extremely knowledgeable and helpful, answering all my questions. He followed up several times to make sure I had what I needed. The fireplace shipped and arrived on time in great condition.