When I was Purchasing our Napoleon… When I was Purchasing our Napoleon LV/50 Fireplace. I realized its qualities with in. But ordering through North Country Fire. I had realized I could buy it anywhere, but through the process of installing it. I Realized the Support from Dean Allen Senior Technical Advisor. He was Extremely Helpful to not just myself but via my installer/ electrician and even the HVAC technician troubleshooting a problem with a faulty propane convertor valve. Dean Allen was So helpful From the beginning of the process all the Way until its Completion!!

I had several questions about quality… I had several questions about quality of brands, lead time, and pricing. They helped me decide on a brand, and them not recommending the more expensive unit. They even gave me an extra discount off. Could not ask for better service.

Damon was AWESOME! Damon was AWESOME!! He was friendly, patient, and extremely knowledgeable. He took time to educate us on the difference between an insert and a new build fireplace. He was super responsive and had no issues in getting in touch with him with any questions we had. Highly recommend especially if you’re blessed to work with Damon.

Although they couldn't supply the exact… Although they couldn't supply the exact spare part I needed, they were helpful and responsive. I haven't received the parts yet (only been 2 days).

Amazing sales team ! 1. Knowledge of products 2. Your regular follow up