Awesome Communication! I had lots of questions about direct vent fireplaces. Bevin answered all my questions and helped me make the right choice for fireplace and accessories based on my personal situation. Zero pressure and constant timely communication!

When I was Purchasing our Napoleon… When I was Purchasing our Napoleon LV/50 Fireplace. I realized its qualities with in. But ordering through North Country Fire. I had realized I could buy it anywhere, but through the process of installing it. I Realized the Support from Dean Allen Senior Technical Advisor. He was Extremely Helpful to not just myself but via my installer/ electrician and even the HVAC technician troubleshooting a problem with a faulty propane convertor valve. Dean Allen was So helpful From the beginning of the process all the Way until its Completion!!

Website ordering sucks Website ordering process needs improvement! I intended to order a Superior louvered fireplace but the default was radiant. I ordered the fan blower assembly and nothing cross checked me since a blower won’t work with the radiant model. I ended up keeping the radiant because of the freight cost to return it and just returned the fan blower motor. You lost a $300 sale and it cost me $21 to return it. This could easily be fixed in the ordering process and you would have a happy customer. Customer service was great otherwise.

Online order was easy to do Online order was easy to do. The salesperson was very helpful in describing the ordered item and anything else I needed. All suggestions were very helpful.

Best customer service I enjoyed dealing with this company. The phone calls I made were answered by caring staff and issues were resolved quickly. Geeve Assari