Customer service was outstanding! Customer service was outstanding!! I had to change my frame order size two days after placing the order; and, it couldn't have been easier. They stopped/cancelled the UPS order and resent/resubmitted the new size. All the time being very understanding. Would highly recommend this vendor to anyone...can't wait to install this pocket frame.

Excellent customer support As a business owner, I've had a lot of experience with dealing with vendors. The decline in customer service in recent years is a sad fact of life. However, working with this company has been a different experience. I have had all my questions answered quickly and competently. Ben has been of such great assistance that I am not sure that we would gone forward with our project with 3 sliding doors in an office retrofit without his advice and assistance.

Terrible business To return a tiny piece of door hardware they want to charge $85 for shipping on top of a 30% restocking fee. Plenty of other businesses out there to accomplish whatever door hardware thing you’re trying to do so don’t give this company your business.

Rylan was great with responsiveness and… Rylan was great with responsiveness and provided quick, complete answers to questions. Very helpful. The unit arrived today, so I can’t comment yet on installation aspects. It appears on first glance everything I ordered is here and in good shape and as advertised.

Eclisse motion 4 e motion pocket door We learned about the Eclisse motion 4. Emotion pocket door through the website. We are so grateful for the guidance and expertise provided during our conversations with Rylin who helped us with all of the parts we needed for the single pocket door with automatic open/close. We are so excited about our purchase! Rylin, thank you again for all of your help. It is a pleasure doing business with you and we definitely will refer others to you with confidence! We also plan to install another in our home in the near future, Bill and Debi. San Jose Ca