Terrible business To return a tiny piece of door hardware they want to charge $85 for shipping on top of a 30% restocking fee. Plenty of other businesses out there to accomplish whatever door hardware thing you’re trying to do so don’t give this company your business.

Great customer serviceTalking to you on the phone getting… Talking to you on the phone getting information on what I need. Also telling me to call you if I need help. This is true customer service.Easy to converse with you. Haven't started working on the pocket doors yet due to knee injury.

Customer service was outstanding! Customer service was outstanding!! I had to change my frame order size two days after placing the order; and, it couldn't have been easier. They stopped/cancelled the UPS order and resent/resubmitted the new size. All the time being very understanding. Would highly recommend this vendor to anyone...can't wait to install this pocket frame.

Exceptionally pleased with Ben's… Exceptionally pleased with Ben's Customer service skills. We had a bit of a mishap in the beginning but Ben took care of it right away. I will be working with this company on ALL future pocket door orders.

Great Pocket door system Great Pocket door system, the only suggestion, pre-bend the closing jamb brackets before screwing them into the jamb and attaching to the rough opening. Bending in place lifts the wood jamb off of the steel jamb. Really impressed with this system way more than the wood POS sold at the local stores. Thanks PocketDoors!