Response time is poor when in the need of help For someone who doesn't know how to run a server i was excited to see id be able to ask questions whenever. Well I was wrong no one is ever active to help me with my server so I can send a message and have to wait a week for one response just to have to do it again if I have another question.

Very good customer support Although I have used computers since the 1980's, when it comes to new packages it can be hard work getting to grips with them, as you get older. Kevin has been very supportive and helpful guiding me at times on setting up my MC server. Especially with some bits I seem not to grasp instantly.

Ramshard is cheap Ramshard is cheap, however has its drawbacks. The support was fast, however I am not happy about its use of "UNLIMITED" on its page. The term is vague and hard to decipher and its used to express storage amounts. Additionally my server properties file kept getting reset, so spawn protection and other certain values had to continuously be replaced. Although RamShard is a easy to use hosting site and provided a good foundation for my servers.

Expensive with poor performance I think your services are a bit too expensive as a server quickly grows more resource hungry as more people start joining. I’ve had about 10-15 people join my server and with my 10GB subscription it is really struggling. Already when spawn is done being loaded the server is running at 5000-10000ms ping and general lag is present. Other than that the server works great, the console is easy to use, its easy to install plugins and everything is easily accessible.

Superb team of people The people on this team in this case and with all my experiences with them have been very polite and helpful. My Minecraft server was Recently griefed and within the space of about two or three days we reverted it back to an old back up after I couldn't quite figure out how to do so myself. They weren't judgemental or disrespectful, quite the contrary, they were straight to trying to offer solutions and at the end of it they were happy to see it worked out!