The shipping was great The shipping was great, the packing was well done, nothing was missing or broken. The glass fixtures seem to appear smaller in the picture than in reality. There was no measurement for the three glass fixtures. Its beautiful, but since I have a small bathroom, its a bit of a squeeze with the three huge glass fixtures. Regardless, I'm very happy with my new bathroom vanity lamp.

New Fan After having our living room fan for over a year it began to make a strange sound anytime it was on. My husband called Shades of Light and within a week we had a replacement from the manufacturer, at no cost to us. Our customer service agent, Alexus C., was very responsive, knowledgeable, and so helpful. The experience of having to replace the fan after only a year was disruptive however the process to get a new fan was so easy. Thank you!

Ask for signature on delivery Great selection. Great quality. Complaint is about shipping. I paid $60 for FedEx and there was no specification that a very expensive light should be signed for. It was dumped in a basement mail room and went missing for several days. This was not mail. It was FedEx and should have at least been brought to my door. I blame FedEx and shipper for not specifying the package ($600 light!) should have been handled more carefully.

My first purchase was a disappointment. I purchased a round mirror to hang over my bedroom dresser. The product was delivered as expected and it was packed very well to prevent mirror breakage. I unpacked and installed the mirror but found the mirror reflection to be distorted. The objects in the mirror appeared shorter and wider than in real life. Shades of Light customer service wanted pictures to validate what I described the problem to be. I asked them to trust me. They promptly provided a shipping return label. I packed the mirror and returned it for a refund. They seem to be a responsive company with quality products. Maybe I'll try again another time.

Shipping was quick island lights and items packed… Shipping was quick and items packed well. Measurements a tad off so fixture a little smaller but still works. No discounts offered not even free shipping-so made it a big decision after 600 days with no power after Hurricane. I watched these for months- never a sale! All that said Lights perfect for my space!