Buyer Beware Original order was made March 7; UPS was never contacted to pick it up. The item was supposed to be a birthday gift for a March 21st birthday - nothing delivered. After several phone calls with promises to follow up (and nothing happening), the item was reordered and finally delivered on March 29. I had to ask about a refund and was offered 20%. Unacceptable and disappointing.

The order was promptly filled and… The order was promptly filled and shipped...however the package in transit must have fallen through the cracks somehow...after something like three weeks of trying to track the package and waiting for it to arrive...I requested a reorder...the package came within a few days....

Large fireplace screen I ordered a large and tall, five panel fireplace screen. The screen was everything I expected. I was very happy with everything until I began to use it and as I remove and replace the screen to 10 the fire two of the caps on the bottom base fell off and the long decorative cover That causes the hinge to not be exposed continues to fall off. I probably would not buy again from this company based on the effectiveness of the screen.

Shipping slow I had to call numerous times to receive any information about tracking numbers . I only got them after two weeks calling. If you have someone scheduled to install your chimney you might have a hard time finding out when to expect your order.

We paid $72.00 for overnight delivery &… We paid $72.00 for overnight delivery & got it 5 days later! Very poor service & I got nothing but excuses from your customer representative it should have been at my residence on Saturday- instead- I received it on Tuesday! Would seem like I should get my overnight shipping back & pay for regular shipping!