Best service and room for improvement I have recommended your company many times over many years. The quality of the frames is excellent and the service reliable. However, I really liked the ability to talk on the phone to one of your knowledgeable agents, who were always kind and helpful. This was not available with my last order, and the chat person I spoke with did not seem to know much, or I wrote my concern badly. At any rate, it was 20 minutes of frustration. I know I can rely on good, solid craftsmanship with your frames and shipping, just wish I could count on speaking with someone. Thank you Janet 😊

Terrible delivery schedule Terrible delivery schedule! Takes 7+ days to get the frame in queue. This is a ready made frame that’s in stock. Absolutely unacceptable…

Nice online frame source Set up of website makes it fairly easy for a novice framer to select the correct finish, size, etc. DI wish there was a bit more selection in some color ways, but an overall positive experience. better yet, there was a nice sale happening when I stumbled onto this find. Shipping is a bit pricey, but it could be worse.

You've stopped allowing anything but… You've stopped allowing anything but full inch measurements, my pieces can measure in different increments, so now i have to order smaller frames than i would like. Also your color choices in mats has decreased. I would like to see softer color choices along with your previous choices

I made a good choice Frame was delivered in a timely manner, it looks in fact as good as it did digitally, the rabbet is deep enough to accommodate a pastel with spacer. Totally pleased.