customer
GBOnly interested in getting money from customers. I initially reached out with a polite appeal to refund a subscription charge that I forgot was running hoping for a fair resolution to my situation. Unfortunately, it seems that your company is determined to push me away as a loyal customer. The refusal to grant a refund for a service that I have not used is not only unjust but also demonstrates a complete lack of empathy and understanding from your end. I had genuinely looked forward to continuing my partnership with Reply.io and had hoped that my appeal would be treated with respect. The rejection of my appeal, despite my clear explanation and polite tone, has left me feeling extremely undervalued as a customer. It is evident that Reply.io prioritizes every penny they can take over customer satisfaction, which is a deeply disappointing stance for any company to take.
Demi
FIAmazing tool, beneficial for sales teams I started to use Reply.io a couple of months ago, and I am already obsessed with it. It eases my daily tasks. Excellent reporting systems that I could see the success of my every campaign. Furthermore, Reply.io's friendly and kind team is quite fast to answer your question via message, video-recorded answers, or video call. Highly recommend it! :) Amazing tool, beneficial for sales teams
Clent Mendelebar
PHUser-friendly and awesome support! Reply.io’s customer support is just amazing! Their team responds to queries as quickly as they can and is fully knowledgeable about the product. The sequences features are super intuitive and user-friendly as well, even if you don’t have the experience in creating your own sequence, you can easily understand how it works. What I like the most about Reply is the improved deliverability rate. I used to have a similar software in the past using the same email addresses and mailbox but the deliverability is low, when I used Reply.io, the deliverability score doubled! I hope Reply gets to improve more of its functionalities and UI soon!
Proneet De
GBHuge fan of the platform for scaling outbound Reply has really helped us scale our outbound efforts at a good cost and build our outbound program from scratch. There is a lot of good functionality in terms of templates, A/B testing, positivity/length testing, and so on. Overall really happy with the platform and the excellent customer support. The rare times we have any issues, customer support has been very prompt, courteous and supportive.
Roman Stolyar
UAReply.io is a wonderful platform Reply.io is a wonderful email automation platform, has plenty of features, automation tricks, integrations, triggers, email account warm-upper and MANY other cool stuff that any marketer or sales rep may need/think of Personally, I've been using reply for the last, if not more years, and have always been referring this platform to all of my clients/friends. Just try it, don't be shy! Oh, btw, their customer support team is slick and fast. I always get bored when seeing messages like "we'll respond in 1 day" OR "a real human will contact you in 10mins" (and that never happens) and other cases. Anyone who's trading this, ask Ollie in the support channel - she's very knowledgeable, and positive with a bunch of great ideas for any SME