
Brookelynn
GBStellar! As a former support rep for an app that has over 2.5M daily end users, I know the struggle is real... for both users and reps. The Reply support team has exceeded expectations and been incredible so far. We do have a dedicated CSM, but the people on the front lines of live chat seem to know the tool inside and out, can handle the more technical questions, and are able to respond in a flash no matter the time. They're also kind and patient, even when the questions are redundant or never-ending. Awesome team - your hard work is apparent and much appreciated!

Proneet De
GBHuge fan of the platform for scaling outbound Reply has really helped us scale our outbound efforts at a good cost and build our outbound program from scratch. There is a lot of good functionality in terms of templates, A/B testing, positivity/length testing, and so on. Overall really happy with the platform and the excellent customer support. The rare times we have any issues, customer support has been very prompt, courteous and supportive.

Diana
GBMore than an email campaign - Reply builds Partnerships There are a lot of services you can use to set up email campaigns. Reply goes beyond to help your business understand what makes a successful campaign. They do more than just blast emails - they help you create meaningful partnerships. As I was writing the title to this review I could almost see my reply rep saying "the title of your review is a bit too long" seriously these guys are great

Paulina
GBI really love Reply.io I really love Reply.io - I’ve tried out a few similar platforms but this one has all the features and support I was hoping to get from a mailing program. I am able to a/b test my emails, Reply.io shows all the statistics I care about and has a very intuitive user interface. The support team responds quickly and is pretty great at answering questions and troubleshooting problems. I really recommend this platform!

Sandra Goh
MYSeamless user experience I've previously used other 3rd party tool for our company's outreach. The user experience is not as smooth as Reply.io. After switching to Reply.io, it was such a relief to have a seamless user experience where you can save so much of your time and effort to figure things out.