customer
GBOnly interested in getting money from customers. I initially reached out with a polite appeal to refund a subscription charge that I forgot was running hoping for a fair resolution to my situation. Unfortunately, it seems that your company is determined to push me away as a loyal customer. The refusal to grant a refund for a service that I have not used is not only unjust but also demonstrates a complete lack of empathy and understanding from your end. I had genuinely looked forward to continuing my partnership with Reply.io and had hoped that my appeal would be treated with respect. The rejection of my appeal, despite my clear explanation and polite tone, has left me feeling extremely undervalued as a customer. It is evident that Reply.io prioritizes every penny they can take over customer satisfaction, which is a deeply disappointing stance for any company to take.
Patricia P
GBAlright email automation tool The email automation is pretty good and it provides good reports to let you know which sequence works best than others. The bad side is that reply doesn't provide accurate email accuracy. It provides 3 different email formats and you have to guess which one would you go for. Therefore, it creates bounces emails and your sequence is suspend once it reaches 50% bounce rate.
Dave Gamache
GBUsed Reply.io to achieve a 70% open rate and 15% reply rate Big fan of Reply.io. Some of the reasons I love it: - Safety settings and send delays to throttle deliveries - Integrated "warm up" for new accounts - Analytics on email, sequence, and account levels - Custom tracking domain (use your own domain for links vs. generic tracking domain) - Hubspot integration to sync contacts/data - Supremely attentive support
Jan Hart
GBI contacted Reply.io about a concern I contacted Reply.io about a concern I had with a potentially fraudulent account. Their quick, efficient response was nothing less than mind-blowing! If this is an example of the quality of their customer service, in general, I would HIGHLY recommend this company! Thanks, Reply.io, for your assistance.
Roman Stolyar
UAReply.io is a wonderful platform Reply.io is a wonderful email automation platform, has plenty of features, automation tricks, integrations, triggers, email account warm-upper and MANY other cool stuff that any marketer or sales rep may need/think of Personally, I've been using reply for the last, if not more years, and have always been referring this platform to all of my clients/friends. Just try it, don't be shy! Oh, btw, their customer support team is slick and fast. I always get bored when seeing messages like "we'll respond in 1 day" OR "a real human will contact you in 10mins" (and that never happens) and other cases. Anyone who's trading this, ask Ollie in the support channel - she's very knowledgeable, and positive with a bunch of great ideas for any SME