Proneet De
GBHuge fan of the platform for scaling outbound Reply has really helped us scale our outbound efforts at a good cost and build our outbound program from scratch. There is a lot of good functionality in terms of templates, A/B testing, positivity/length testing, and so on. Overall really happy with the platform and the excellent customer support. The rare times we have any issues, customer support has been very prompt, courteous and supportive.
Tom O'Donnell
ESI hope others can read this to avoid… I hope others can read this to avoid the experience we've gone through. It's been a very tumultuous time after committing to pay for 3 months with reply.io Since then we've watched our response rates, and overall sales performance dive. Integrations with our CRM break and are buggy. Support is incompetent. Safe to say we won't be extending our contract.
Demi
FIAmazing tool, beneficial for sales teams I started to use Reply.io a couple of months ago, and I am already obsessed with it. It eases my daily tasks. Excellent reporting systems that I could see the success of my every campaign. Furthermore, Reply.io's friendly and kind team is quite fast to answer your question via message, video-recorded answers, or video call. Highly recommend it! :) Amazing tool, beneficial for sales teams
Charlie Butler
IEThe worst customer service I have… The worst customer service I have received from a team. After them continuing charges on our account for months, I stepped in to stop all payments moving forward. Despite this, they renewed our annual subscription as we didn't use the specific term 'non-renewal' despite an email thread highlight we no longer used the software and didn't want any more payments to be made. There are much better tools, and I'd expect at the very least, for a customer service team to not purposely ignore a request like this for something as trivial as not using the right word.
Katherine L.
CARely is a great platform Rely is a great platform if you're looking for better organization of your account and improved deliverability. Shelly and the customer support team are amazing!!!