Clent Mendelebar
PHUser-friendly and awesome support! Reply.io’s customer support is just amazing! Their team responds to queries as quickly as they can and is fully knowledgeable about the product. The sequences features are super intuitive and user-friendly as well, even if you don’t have the experience in creating your own sequence, you can easily understand how it works. What I like the most about Reply is the improved deliverability rate. I used to have a similar software in the past using the same email addresses and mailbox but the deliverability is low, when I used Reply.io, the deliverability score doubled! I hope Reply gets to improve more of its functionalities and UI soon!
Dave Gamache
GBUsed Reply.io to achieve a 70% open rate and 15% reply rate Big fan of Reply.io. Some of the reasons I love it: - Safety settings and send delays to throttle deliveries - Integrated "warm up" for new accounts - Analytics on email, sequence, and account levels - Custom tracking domain (use your own domain for links vs. generic tracking domain) - Hubspot integration to sync contacts/data - Supremely attentive support
Jackson Eftink
GBReply.io is easily the best sales tool I have ever encountered Reply.io is easily the best sales tool I've ever encountered. Over a period of 10 days, I researched and tested practically every sales tool under the sun and found none of them to be worthwhile, except for Reply.io. I have been able to create as many sequences as I need, including emails, LinkedIn connections and DMs, etc, and then compile a prospecting list suitable for each sequence. Over the course of one week, I've achieved a 91% open rate for my cold outreach (up from 34%) and already booked multiple demos for my product. All thanks to Reply. Couldn't recommend it enough!
Daniel
GBGreat product, Best customer support I've seen The software is well though out, very functional and easy to use, but the customer support is the best I've seen...great response time, product knowledge so your questions are answered the first time and they even followup to make sure you are up and running. It's major differentiator for me.
Brookelynn
GBStellar! As a former support rep for an app that has over 2.5M daily end users, I know the struggle is real... for both users and reps. The Reply support team has exceeded expectations and been incredible so far. We do have a dedicated CSM, but the people on the front lines of live chat seem to know the tool inside and out, can handle the more technical questions, and are able to respond in a flash no matter the time. They're also kind and patient, even when the questions are redundant or never-ending. Awesome team - your hard work is apparent and much appreciated!