Brookelynn
GBStellar! As a former support rep for an app that has over 2.5M daily end users, I know the struggle is real... for both users and reps. The Reply support team has exceeded expectations and been incredible so far. We do have a dedicated CSM, but the people on the front lines of live chat seem to know the tool inside and out, can handle the more technical questions, and are able to respond in a flash no matter the time. They're also kind and patient, even when the questions are redundant or never-ending. Awesome team - your hard work is apparent and much appreciated!
Katherine L.
CARely is a great platform Rely is a great platform if you're looking for better organization of your account and improved deliverability. Shelly and the customer support team are amazing!!!
Clent Mendelebar
PHUser-friendly and awesome support! Reply.io’s customer support is just amazing! Their team responds to queries as quickly as they can and is fully knowledgeable about the product. The sequences features are super intuitive and user-friendly as well, even if you don’t have the experience in creating your own sequence, you can easily understand how it works. What I like the most about Reply is the improved deliverability rate. I used to have a similar software in the past using the same email addresses and mailbox but the deliverability is low, when I used Reply.io, the deliverability score doubled! I hope Reply gets to improve more of its functionalities and UI soon!
Diana
GBMore than an email campaign - Reply builds Partnerships There are a lot of services you can use to set up email campaigns. Reply goes beyond to help your business understand what makes a successful campaign. They do more than just blast emails - they help you create meaningful partnerships. As I was writing the title to this review I could almost see my reply rep saying "the title of your review is a bit too long" seriously these guys are great
Tom O'Donnell
ESI hope others can read this to avoid… I hope others can read this to avoid the experience we've gone through. It's been a very tumultuous time after committing to pay for 3 months with reply.io Since then we've watched our response rates, and overall sales performance dive. Integrations with our CRM break and are buggy. Support is incompetent. Safe to say we won't be extending our contract.