Dave Gamache
GBUsed Reply.io to achieve a 70% open rate and 15% reply rate Big fan of Reply.io. Some of the reasons I love it: - Safety settings and send delays to throttle deliveries - Integrated "warm up" for new accounts - Analytics on email, sequence, and account levels - Custom tracking domain (use your own domain for links vs. generic tracking domain) - Hubspot integration to sync contacts/data - Supremely attentive support
Proneet De
GBHuge fan of the platform for scaling outbound Reply has really helped us scale our outbound efforts at a good cost and build our outbound program from scratch. There is a lot of good functionality in terms of templates, A/B testing, positivity/length testing, and so on. Overall really happy with the platform and the excellent customer support. The rare times we have any issues, customer support has been very prompt, courteous and supportive.
Sandra Goh
MYSeamless user experience I've previously used other 3rd party tool for our company's outreach. The user experience is not as smooth as Reply.io. After switching to Reply.io, it was such a relief to have a seamless user experience where you can save so much of your time and effort to figure things out.
Hamid
CAExtremely bad experience Extremely bad experience. They charge you for what you already have paid for. Their customer service not only does not try to redo their mistakes but is super rude and entitled. Extremely bad experience. We had to use our bank to dispute the charges and contact the reseller that we had bought the services from. Low integrity business.
Jan Hart
GBI contacted Reply.io about a concern I contacted Reply.io about a concern I had with a potentially fraudulent account. Their quick, efficient response was nothing less than mind-blowing! If this is an example of the quality of their customer service, in general, I would HIGHLY recommend this company! Thanks, Reply.io, for your assistance.