customer
GBOnly interested in getting money from customers. I initially reached out with a polite appeal to refund a subscription charge that I forgot was running hoping for a fair resolution to my situation. Unfortunately, it seems that your company is determined to push me away as a loyal customer. The refusal to grant a refund for a service that I have not used is not only unjust but also demonstrates a complete lack of empathy and understanding from your end. I had genuinely looked forward to continuing my partnership with Reply.io and had hoped that my appeal would be treated with respect. The rejection of my appeal, despite my clear explanation and polite tone, has left me feeling extremely undervalued as a customer. It is evident that Reply.io prioritizes every penny they can take over customer satisfaction, which is a deeply disappointing stance for any company to take.
Patricia P
GBAlright email automation tool The email automation is pretty good and it provides good reports to let you know which sequence works best than others. The bad side is that reply doesn't provide accurate email accuracy. It provides 3 different email formats and you have to guess which one would you go for. Therefore, it creates bounces emails and your sequence is suspend once it reaches 50% bounce rate.
Jan Hart
GBI contacted Reply.io about a concern I contacted Reply.io about a concern I had with a potentially fraudulent account. Their quick, efficient response was nothing less than mind-blowing! If this is an example of the quality of their customer service, in general, I would HIGHLY recommend this company! Thanks, Reply.io, for your assistance.
Brookelynn
GBStellar! As a former support rep for an app that has over 2.5M daily end users, I know the struggle is real... for both users and reps. The Reply support team has exceeded expectations and been incredible so far. We do have a dedicated CSM, but the people on the front lines of live chat seem to know the tool inside and out, can handle the more technical questions, and are able to respond in a flash no matter the time. They're also kind and patient, even when the questions are redundant or never-ending. Awesome team - your hard work is apparent and much appreciated!
Jackson Eftink
GBReply.io is easily the best sales tool I have ever encountered Reply.io is easily the best sales tool I've ever encountered. Over a period of 10 days, I researched and tested practically every sales tool under the sun and found none of them to be worthwhile, except for Reply.io. I have been able to create as many sequences as I need, including emails, LinkedIn connections and DMs, etc, and then compile a prospecting list suitable for each sequence. Over the course of one week, I've achieved a 91% open rate for my cold outreach (up from 34%) and already booked multiple demos for my product. All thanks to Reply. Couldn't recommend it enough!