Stellar Service and Support Called in and spoke with Shaun. He was very understanding and helped me troubleshoot my issues. As I suspected, I was the problem-not the collar! Thank you for the great Customer Service support and the awesome product you make!

Customer service so good, I thought I was back in the 90's! A year and a half ago I bought an e-collar for my bird dog Mari. I'd never heard of Dogtra before, but decided to risk it anyway. I'm so happy that I did, because this company is AWESOME! I've called customer service twice now and have been treated like royalty both times. Dogtra staff are helpful, attentive and kind. And they like repairing stuff instead of throwing it away and up-selling you! In 2023, that's unheard of. Also, Jordan specifically is a gem and deserves a raise. :-)

Excellent Customer Service Nick was very personable and friendly. He even told bad Dad jokes, which made me laugh and it was very refreshing to speak with someone in customer service that was so enjoyable. He also explained the issue to me and the turn around time to fix the collar is very reasonable.

DOGTRA is a industry leading brand DOGTRA is a industry leading brand, that I can proudly say I’ve been using for 7 years strong. Incredibly reliable, used my many government agencies as well as private sector. Great, fast and reliable costumer service. Everyone there is very helpful, and understanding. A huge special thanks to Nick.

If I could give my experience less then… If I could give my experience less then 1 star I would. Awful experience point blank. - not pleasant on the phone during trouble shooting -had to pay for my own shipping to send back a faulting product of theirs that I had only used for roughly a month. (Screen just wouldn’t show anything when I would turn on the unit so you couldn’t see what changes to the setting etc were) it also came with scratches on the screen which I thought was weird since it was “brand new” in the case but something is tell me it may have been a refurbished controller. - once confirmation of delivery as I paid the extra to know the parcel was secured and required signing when delivered as well, I never heard from them again. They have managed to have customers pay hundreds of dollars on products and then just stone wall them with no call, no email and no physical mail of any sort when they have ALL your information. I guess that is my mistake for being patient with a company and then life gets so busy you forget to follow up thinking it will eventually show up… and never does. I have since reached out and am curious if I will receive MY property back from them or any sort of compensation for how terrible service after spending 700$ on there item at this point. I wouldnt waste my time if you are considering getting a reliable ecollar for your dog(s) as at some point you maybe need to reach out to customer service and they won’t be worth a s**t.