Awesome customer service Talked with Blake in customer service, he went through the issue with my collar and decided it needed to be sent in. He also then made sure i got a ups label to return and once it was fixed he sent me the tracking number when it was shipped back! He was great to work with and made it an easy process!

DOGTRA is a industry leading brand DOGTRA is a industry leading brand, that I can proudly say I’ve been using for 7 years strong. Incredibly reliable, used my many government agencies as well as private sector. Great, fast and reliable costumer service. Everyone there is very helpful, and understanding. A huge special thanks to Nick.

Excellent Customer Service Nick was very personable and friendly. He even told bad Dad jokes, which made me laugh and it was very refreshing to speak with someone in customer service that was so enjoyable. He also explained the issue to me and the turn around time to fix the collar is very reasonable.

Customer service so good, I thought I was back in the 90's! A year and a half ago I bought an e-collar for my bird dog Mari. I'd never heard of Dogtra before, but decided to risk it anyway. I'm so happy that I did, because this company is AWESOME! I've called customer service twice now and have been treated like royalty both times. Dogtra staff are helpful, attentive and kind. And they like repairing stuff instead of throwing it away and up-selling you! In 2023, that's unheard of. Also, Jordan specifically is a gem and deserves a raise. :-)

The best customer service The best customer service! I suddenly couldn't open the app for Pathfinder 1 so I called customer service. I spoke to Penny first, tried some different things and then called back to give an update. At this time, I spoke with Nick. Both associates were very friendly and seemed genuinely concerned about my issue. Although my issue is not resolved yet, I feel confident they are working diligently and that as soon as it is, I will be notified.