The best customer service The best customer service! I suddenly couldn't open the app for Pathfinder 1 so I called customer service. I spoke to Penny first, tried some different things and then called back to give an update. At this time, I spoke with Nick. Both associates were very friendly and seemed genuinely concerned about my issue. Although my issue is not resolved yet, I feel confident they are working diligently and that as soon as it is, I will be notified.

Poor quality equipment and horrendous customer service We purchased a dogtra e fence system. Within months the one collar stopped working. After calling about warranty they told us we had to pay for shipping both ways and it could be months for us to get it back. We used dogtra.ca seeing how it said it was the canadian side and apparently that's not true and they are an absolute lying, thieving company. There is no canadian dogtra. Absolute horrible company, will never buy another product of theirs.

Poor customer service I paid $86 for… Poor customer service I paid $86 for 2nd day air and it didn’t show up until Monday afternoon when I ordered in Wednesday evening I could have ordered it ground and got it by Monday for free but they charged me $86 for shipping to expedite it and didn’t

Stellar Service and Support Called in and spoke with Shaun. He was very understanding and helped me troubleshoot my issues. As I suspected, I was the problem-not the collar! Thank you for the great Customer Service support and the awesome product you make!

Stellar Customer Experience I called Dogtra Customer Service to help identify which replacement parts from the website were compatible with my system. After nearly 2 years with these collars with heavy use, I anticipated the issues I was experiencing could be remedied by a battery and antenna. Come to find out, I am still under warranty and the devices can be sent to service for repair. Nick was personable, solution oriented, and treated me like a valued customer. With so many places going to automation and self help, it was refreshing to have a stellar human interaction and to pay less than I imagined to refresh our system. Thank you Nick, and Dogtra culture for having the customer at the fore front of your service.