Todd's customer service was superior Todd's customer service was superior. I was having difficulty searching for a particular window treatment and he took his time and walked me through it. Not only did he take the time to hear my concerns, he assisted with results. Lush Decor has a loyal customer, because of Todd!!!

The return process is unorthodox The return process is unorthodox. They do not send a return label, instead request that you do so and communicate tracking information. The shipping label is paid for by you, the customer. Would not order from again.

Todd Bergman - Best Customer Service I have ever received I recently had an issue with bedding I purchased from Lush Decor. I called after hours not expecting to get a return call. I was very pleasantly surprised when I received a call from Todd Bergman the next morning. He could not have been nicer or more helpful than he was. He went out of his way to correct the issue and personally checked my next order to insure there were no issues before shipping it out. This was hands down the best customer service I have ever experienced.

First time shopper & in love First time shopper with Lush and my first impression is they are amazing. Unfortunately, I was a victim to porch thieves but when I brought this up with Dana from Lush, she went above and beyond. She ensured my reshipment was sent out speedily and would get here by the date I needed it. She was so helpful and informative in assisting with another package that wasn’t even from Lush! She seriously knows how to do her job with excellence and a happy heart. I will continue to shop with Lush solely because Dana gave me an experience I will never forget. Management, please give her a shout out! She’s amazing.

I received my order and the sham had… I received my order and the sham had what appears to be bleach on it. I sent an email and a picture. I have a new set on the way! Excellent customer service. Not to mention the product is gorgeous.