First time shopper & in love First time shopper with Lush and my first impression is they are amazing. Unfortunately, I was a victim to porch thieves but when I brought this up with Dana from Lush, she went above and beyond. She ensured my reshipment was sent out speedily and would get here by the date I needed it. She was so helpful and informative in assisting with another package that wasn’t even from Lush! She seriously knows how to do her job with excellence and a happy heart. I will continue to shop with Lush solely because Dana gave me an experience I will never forget. Management, please give her a shout out! She’s amazing.

This item is terrible! This item is terrible!! There is a seam all around the embroidery like they tacked on 10 inches all around the outside. The material is super cheap- so hideous!!!

I love my Valance I ordered a valance for my kitchen, and I absolutely love it! it’s made of high-quality fabric in pairs perfectly with my other decor. When I noticed a button was missing, I contacted customer service, and Todd was more than happy to help me out and shipping me a couple of extra buttons at no cost to me!

Great Customer Service The customer service to correct a wrong order size was extremely timely and easy. Kim responded by email quickly, corrected my order, and even applied my 20% off coupon. My order was fixed and the item was delivered within the week. Excellent customer service is rare to find these days, but this team/company has it!

I ordered a quilt and shams but failed… I ordered a quilt and shams but failed to update my shipping information. The product was on its way to my previous address as of yesterday. I spoke to Todd in Customer Service and he was excellent about everything. He stated he would check into it with FedEx and try to reroute it. He stated he would call me back the next day, which is today. He just called me and was able to get the product routed to my current address. He was probably the best Customer Service Rep. I’ve ever spoken to. Patient, thorough and professional. Thanks Todd and Lush Decor I will be back to shop again.