Scott Nunes over at Starfire is amazing Scott Nunes over at Starfire is amazing, they got us set up with our fire pit + handled all the questions I had about installation. Can not thank him and the Starfire team enough. Will definitely be shopping with them more.

Amazing ambience!! We absolutely love and enjoy our copper firepit with the fire glass!! It brings such ambience to our outside courtyard and is loved by all who see it!! Customer service was simply outstanding as was the delivery and we have referred your website to our friends!! Many years of enjoyment to be had! Thank you Starfire Direct!!

Great Customer Service I have an old home built in 1836 with a large kitchen/cooking fireplace in the basement. I was struggling to find a gas log set that would be appropriate for my specific situation. I called and spoke with Sasha who looked at the pictures, drawings, and measurements I emailed her while on the phone. From there she offered a few options and explained the pros and cons of each, made suggestions that made sense, patiently answered all my questions (I had a lot), and prepared a comprehensive quote. I placed the order over the phone with Sasha the next business day. Thanks for all your help

Just completed our fireplace today Just completed our fireplace today! It is perfect from the customer service, online video, and live chat! Everything went according to plan. Thank you Mitchell for your help in fireglass color combos, measurements, and overall knowledge of the company’s products! Thank you for a wonderful product and a fun project!!

Scott & Steve-- so professional! Starfire Direct is the most professional on-line shopping experience I have ever had! Scott Nunes and Steve Kinsey were all over the problem I was having after purchasing a log set and burner, but having only a few inches of flames. (Turns out the gas pipe was packed with lots of debris/ashes so only a small amount of gas could get through). But trying to troubleshoot this, they sent me videos, and other ideas to help out and I talked to Scott on the phone several times, both when purchasing and troubleshooting. Converting to gas logs is not simple; I was glad to have these two experts, ready to help in any way! It is a level of customer service I am not used to anymore!