Scott Nunes will help you find what you need Scott Nunes is amazing. He is very knowledgeable and was able to help me find a glass burner that I could retrofit into my existing enclosure. Fake logs be gone! Welcome a warm soothing green glow with fireglass. He helped identify a burner that fit but also select a great color glass for my decor and fireplace. Thanks Scott!

Affordability and Great Customer Service I was in search of an affordable, yet durable cement custom firepit that was able to store the propane tank inside. I spoke with Michael Eastin multiple times and he was able to answer all of my questions pertaining to colors and durability. We were very happy with our Beton Round Concrete LPT Fire Pit and added the burner cover and wind guard. Not only did it come with the lava rock but we received a discount due to their current sale going on. Thank you Starfire for your service and quality! We will definitely be recommending your products to others! I will post pictures as soon as the patio furniture comes in and the setup is complete!

Scott & Steve-- so professional! Starfire Direct is the most professional on-line shopping experience I have ever had! Scott Nunes and Steve Kinsey were all over the problem I was having after purchasing a log set and burner, but having only a few inches of flames. (Turns out the gas pipe was packed with lots of debris/ashes so only a small amount of gas could get through). But trying to troubleshoot this, they sent me videos, and other ideas to help out and I talked to Scott on the phone several times, both when purchasing and troubleshooting. Converting to gas logs is not simple; I was glad to have these two experts, ready to help in any way! It is a level of customer service I am not used to anymore!

Great Customer Service I have an old home built in 1836 with a large kitchen/cooking fireplace in the basement. I was struggling to find a gas log set that would be appropriate for my specific situation. I called and spoke with Sasha who looked at the pictures, drawings, and measurements I emailed her while on the phone. From there she offered a few options and explained the pros and cons of each, made suggestions that made sense, patiently answered all my questions (I had a lot), and prepared a comprehensive quote. I placed the order over the phone with Sasha the next business day. Thanks for all your help

Poor finish quality I purchased a fire pit that I was told had slight damage. Mari in sales was very friendly and sent me several photos of the unit. Upon receipt of the unit, it was obvious there were manufacturing quality issues, and some poorly done rework to the finish as well as the damage disclosed. The chip and cracked corner Mari showed clearly were no big deal. The real issue is you can see the honeycomb layup material bleeding through the surface, and there are hairs/fibers embedded in the paint. Poor quality manufacturing workmanship, and these areas were not identified in the photos. The entire unit needs to be refinished properly. I reached out with my concerns and was promptly contacted by Steven Kinsey from Customer Service. I was pleased he said customer service was important, and he asked me what I wanted to be satisfied. I explained the entire unit needed to be refinished, and he repeated the terms of the sale and again asked what I wanted. I don't know the cost to properly refinish their product. Regardless, what I wanted was good professional customer service and recognition that the quality was substandard. Instead, I was floored at the fact Steven stated that the quality of this unit was indeed what they consider to be standard new quality, and perfectly acceptable to them... For this reason alone, beware! See pictures below of this new quality finish, and you be the judge... I tried to upload images, but got the error below. * We could not upload one of your files, please try again later or contact support. P. Lando