Fantastic curtains were PERFECT Fantastic curtains were PERFECT! I needed new curtains for my condo. Took the measurements per instructions on the site and placed my order online. This company is based in China, so the access to a customer service center is more limited, but this isn’t a big box store and someone customer service did call me back and was VERY helpful. The curtains arrived in great time and were perfect out of the box. Just hung them last night and they exceeded my expectations! Unbeatable price, great customer service, and high quality curtains! The blackout curtains are even better than the much more expensive curtains they replaced!

extremely disappointing experience I had an extremely disappointing experience with my recent order. I had ordered three different colors, but unfortunately, two of them were incorrect. To make matters worse, the fabric used was completely different from what was shown in the samples. The sewing quality of the products was also extremely poor. What's even more frustrating is the complete lack of after-sales support from the company. They have been ignoring my emails and have not been picking up the phone.

Customer Service phone line doesn't exist I ordered a custom sun shade sail from them over the weekend, but had questions. I called 57 times (I know I know, but cmon...no voice-mail? No callback? No "sorry, it's been a busy day", no person! Literally no one there! So...shut up). I sent an email immediately asking for them to cancel my order as their company pops-up on scam reporter sites and the lack of response is just the nail in the coffin to that. Buy from a company that you can ACTUALLY TALK TO PEOPLE and not a company that can't pick up the phone after 57 calls.

Positively LOVE the quality & the look Positively LOVE the quality & the look! CLASSY! Heavy duty, waterproof, outdoor curtains. I got the matching sandbags. They are hidden below the curtains, and they work well in storms and high winds. The curtains come with nice tiebacks. However, I bought the woven ball tiebacks. Everyone who comes to my home comments on how beautiful they are!

Promptness Our velvet drapes are beautiful at an acceptable cost. The first ones we ordered were delivered in a timely manner. The second order was just before Christmas for my wife's December 30th birthday, but it was delayed by weather. The company did everything it could to ensure its delivery.