extremely disappointing experience I had an extremely disappointing experience with my recent order. I had ordered three different colors, but unfortunately, two of them were incorrect. To make matters worse, the fabric used was completely different from what was shown in the samples. The sewing quality of the products was also extremely poor. What's even more frustrating is the complete lack of after-sales support from the company. They have been ignoring my emails and have not been picking up the phone.

Fantastic curtains were PERFECT Fantastic curtains were PERFECT! I needed new curtains for my condo. Took the measurements per instructions on the site and placed my order online. This company is based in China, so the access to a customer service center is more limited, but this isn’t a big box store and someone customer service did call me back and was VERY helpful. The curtains arrived in great time and were perfect out of the box. Just hung them last night and they exceeded my expectations! Unbeatable price, great customer service, and high quality curtains! The blackout curtains are even better than the much more expensive curtains they replaced!

Customer Service phone line doesn't exist I ordered a custom sun shade sail from them over the weekend, but had questions. I called 57 times (I know I know, but cmon...no voice-mail? No callback? No "sorry, it's been a busy day", no person! Literally no one there! So...shut up). I sent an email immediately asking for them to cancel my order as their company pops-up on scam reporter sites and the lack of response is just the nail in the coffin to that. Buy from a company that you can ACTUALLY TALK TO PEOPLE and not a company that can't pick up the phone after 57 calls.

100 % satisfied!!!! I stumbled upon Nicetown via social… I stumbled upon Nicetown via social media after looking for hours for exactly what we wanted.I loved that there was an option to chat with someone. We sent our Rep. pictures of our window along with measurements and the workmanship, color, length and width were perfect. We loved them so much we placed a second order 2 weeks later.

True black out and quick shipping I ordered 3 sets of blackout and sound proofing curtains in a light beige color for my bedroom - they are truly blackout even with the light color and seem to help a lot with street noise. Quality seems very good. Shipping was fast! The packaging is simple, just clear plastic wrapping on the curtains with no branding or extra cardboard etc - this is probably why they can offer extremely decent prices so I love that. Being able to order fully custom sizes is important to me because I live in an old farmhouse with very nontraditional sized windows and ceiling heights. This is my new go-to place for the whole house.