Bed collapsed underneath me when sleeping We received our bed 3 years ago. Until now, it’s been lovely. Looks nice, appears to be a solid wood. It was a bit squeaky but other than that, seemed fine. The other night, I laid down to bed and the bed literally collapsed underneath me. The side rail broke, and when that happened, the headboard also broke and the middle support underneath broke as well. Husband took apart the bed to find that the joinery that failed was never glued, which is a total rookie mistake. Someone put it together with no glue, painted over it and bam! A failed bed. Emailed customer service with photos and their only solution is to send a few replacement parts. Their 11-year guarantee is trash. Website says “transparent terms and conditions” however I am unable to find the T’s and C’s anywhere on the website. Not very transparent, in my opinion. I am not satisfied with their product, their customer service, or their warranty. I would not recommend this company under any circumstances. I spent over 1,000 on a bed that is total garbage. I have cats that like to hang out under my bed and I’m glad they didn’t get crushed as a result of this.

The bed itself was very poor The bed itself was very poor, unfortunately! Looked beautiful but the wrong size slats were sent and a couple of pieces of wood were warped so we returned it! Customer service team, especially Ellie, were excellent. We sent photos and they immediately agreed to a refund. We would have been very happy to keep this bed and recommend it if only it had been properly inspected before shipping to the USA.

Awesome customer service I have yet to receive the bed but the experience with orering has been superb. They are very responsive, answered all my questions. I made a mistake with the order and they sorted it out very quickly. I would highly recommend them.

Excellent quality product, excellent service Thanks to Ellie and Lewis for the great customer service from initial bed order to dealing with an ammendment to my order for additional slats and the delivery and quality of the workmanship in the bed. The whole experience was a pleasure.

Ellie was very helpful and arranged an… Ellie was very helpful and arranged an urgent production and delivery date for me at an extra cost. I will leave another review once the bed has been delivered and assembled on Monday. Thank you Ellie for your brilliant customer service.