If I could give Shante Taylor 10 stars If I could give Shante Taylor 10 stars, I would. She went above and beyond to help me with my several issues. When she said it would get done, it got done and then some. I had several issues and each was resolved and all with a smile. She certainly is an issue to GLB and I think she deserves and has earned a raise!!

I haven't actually ordered yet. I haven't actually ordered yet.. I had questions before ordering so I contacted customer service by email and the information was sent to me within 12 hrs, bearing in mind that I sent the email quite late this is an amazing turnaround. The lady who dealt with my queries was very helpful and offered her help if I needed any help with ordering.

Never go near them Shady company with questionable practices and lack of communication. I placed an order in March, they sent me a delivery date, then later a comfirmation of the same date. They didn't give a timeslot, so I ended up waiting the whole day for a delivery that didn't show up. Their customer service says the delivery date was meant to be an estimate which was never communicated in any of their emails. All I have is regrets as I waited for weeks for nothing. Now I'm waiting for a refund, which they say would also take 2 weeks to receive! There was no confirmation that they are processing a refund either. I feel scammed and willing to let trading standards know about how these people operate. Edit: As I said I did talk to customer service and checked all comms, estimated date was NEVER mentioned. I got a selected date on checkout and it was later confirmed in a follow up email. I've got proof of all messaging. You need to improve your service instead of trying to gaslight people. Just send that refund already.

Excellent customer service by Beth I purchased an ottoman bed that was not suitable for me, however, the customer care provided by Beth has been excellent. She supported with pre-sales questions, sorted out an issue with my faulty product and then helped to manage the return process very promptly and without extra costs. I can only thank her for her professionalism and turning a negative experience into a positive one.

Love this frame! We just purchased a frame after a friend's recommendation. It was easy to assemble solo, and the instructions were pretty good. Our packages arrived two days earlier than expected. The black stain is gorgeous and matches with our wall mounted headboard and bedroom design. I wish they would have been a little more detailed, since I put two of the pieces together but couldn't get one of the screws in because of the rail along the long side. The instructions didn't mention you had to assemble them in any particular order. Most of the pieces had pre-drilled holes, but the tabs on the side pieces and the rail that the cross pieces sat on did not. Assembly would have been impossible without a power drill, and each one that went in made cracking sounds as it was drilled in, which obviously makes me very nervous for the durability of the frame. Some of them were really hard to get all the way in. As we continue to use our bed, the frame keeps making cracking sounds and I'm nervous about the cross pieces breaking, but we haven't had problems so far.