Excellent customer service by Beth I purchased an ottoman bed that was not suitable for me, however, the customer care provided by Beth has been excellent. She supported with pre-sales questions, sorted out an issue with my faulty product and then helped to manage the return process very promptly and without extra costs. I can only thank her for her professionalism and turning a negative experience into a positive one.

Love this frame! We just purchased a frame after a friend's recommendation. It was easy to assemble solo, and the instructions were pretty good. Our packages arrived two days earlier than expected. The black stain is gorgeous and matches with our wall mounted headboard and bedroom design. I wish they would have been a little more detailed, since I put two of the pieces together but couldn't get one of the screws in because of the rail along the long side. The instructions didn't mention you had to assemble them in any particular order. Most of the pieces had pre-drilled holes, but the tabs on the side pieces and the rail that the cross pieces sat on did not. Assembly would have been impossible without a power drill, and each one that went in made cracking sounds as it was drilled in, which obviously makes me very nervous for the durability of the frame. Some of them were really hard to get all the way in. As we continue to use our bed, the frame keeps making cracking sounds and I'm nervous about the cross pieces breaking, but we haven't had problems so far.

Good bed, lackluster instructions Overall we are pleased with the bed. It looks nice and does a fine job of supporting our mattress. That being said, the instructions were not printed clearly and left more to the imagination than I expected. Be careful with the wooden biscuits during assembly because there aren't any extras. One last annoyance, the labels on the bed did not come off cleanly (they tore and left adhesive behind) requiring extra work.

Solid Choice! Arrived in compact package, even earlier than advertised. Instructions could use a bit of a redesign for clarity, and the pieces are unlabeled so it's hard to know where to start. But you can eventually figure it all out with a little bit of sorting. End product is solid, handsome, and noise-free, everything we can want in a bed!

Ellie was very helpful and arranged an… Ellie was very helpful and arranged an urgent production and delivery date for me at an extra cost. I will leave another review once the bed has been delivered and assembled on Monday. Thank you Ellie for your brilliant customer service.