Bait N Switch Company Ordered a Dorma ED250 operator. Paid for expedited shipping and it took 5 days to receive the wrong operator. Nicholas tells me they provided a comparable equal to what I ordered. I call it bait n switch. You purchase a BMW and take home a KIA. Take your business elsewhere. These on line so called companies with No Listed Phone Numbers are SCAM Artist.

The link on their website to cancel my… The link on their website to cancel my order was non functional and there was no way to contact by phone. I e-mailed my cancellation request which they were able to take care of, but no phone or chat option left me feeling uneasy until I received a reply to my e-mail.

Very good sales department that helped… Very good sales department that helped with selecting the right hardware from the picture I sent. Very easy to use website

I had a little anxiety because it took… I had a little anxiety because it took a few correction screens and re-entering c-card info until the order went thru...I was worried that i'd get five items but it all worked well.

READ THE RETURN policy READ THE RETURN policy, "all of the products listed on our website are not returnable." They won't even exchange (after offering to do so in an email) an item that was not special order. DO NOT USE THIS COMPANY!