Jello Mold
GBThe company is extremely unresponsive The company is extremely unresponsive, the original email I received said the lamp would ship out in 72 hours but it did not. I've been attempting to contact them for 3 days, but no one responds to the email link, and the phone number goes no where. Abysmal communication. EDIT 02/03: I messaged them on 02/01 to finally just cancel my order. Instead, on 02/03, they respond and say it was shipped today. It has taken a month for this thing just to ship out, and when I asked that it be cancelled, they completely ignored me and sent it anyway. DO NOT BUY FROM HERE.
Mi
CA41 days since order, still haven’t received. No refund Ordered December 7th and chose 12-15day shipping. It’s January 17th now and I still haven’t received anything. Original tracking number still says It’s in China. It was a gift for Christmas so I contacted contacted them and they told me to wait. Contacted again on the 30th as the tracking still showed it in China and asked to cancel the order. They gave me a different tracking number which seems to show it being shipped On the 27th(when I’m supposed to be receiving it). Asked if this is a mistake or why it was sent this way. They didn’t respond. Told them I no longer want it and asked for my money back 3 times since. The first 2 times they just responded saying it’s on it’s way. Never responded the last time. Customer service phone number doesn’t work. Bill clearly states 12-15 business day delivery. Website is not clear where it’s shipping from.
Mary Kudo
GBThe moon lamp glow The moon lamp is so beautiful. I like it in white mode. The younger people like it on strobe mode. All so much fun.
Pedro Rodrigues
PTGREAT! I ordered moonlamps from Theoriginalmoonlamp on 2 occasions already. Very good customer service! Keep it up and thanks!
Kathy Solberg
GBOrdered this on December 16 Ordered this on December 16. My account was billed on the 16th but it was not shipped until the 26th. Tracking information only shows activity as of Dec. 27 and it appears to still be in China. As of January 25th it still has not arrived. Sent e-mails to the company but all they said was that "it should be delivered very soon." That was 4 days ago. When I ordered this online, their website offered 12-15 days for delivery.