Does not honor promises and VERY LONG delivery time... I ordered a Moon Lamp on Dec 7. I received a tracking number and ordered early so the lamp would arrive well before Christmas (as a present). After various contacts with Customer Service (which btw does not seem to operate 24/7 and is a one-person show) I was told that if the lamp did not arrive by Christmas I would get a refund and could consider the lamp a gift if it still arrived. Although I was not amused that the delivery took so long - all the way from China obviously - so much for the "original" moon lamp! - this gesture was at least the decent thing to do. After Christmas, Dec 26, I contacted the company asking for my refund as there was no lamp. I received no refund, but instead another tracking number (the previous one never ever showed any activity) and suddenly the lamp had been delivered on Dec 27. A full three weeks after my order! It was left on the doorstep as on 27 Dec there was no-one there to receive the package anymore until January 4. I repeatedly asked the company to honor their promise as the whole experience had been very negative AND the lamp was not there before Christmas. I am still waiting for the refund. They do not react anymore.... I advise anybody who wants a Moon lamp to shop elsewhere for one. There are plenty of other suppliers out there. I just happened to pick a bad one.

Beautiful -- Just as advertised! Completely beautiful -- everything I hoped it would be!

The company is extremely unresponsive The company is extremely unresponsive, the original email I received said the lamp would ship out in 72 hours but it did not. I've been attempting to contact them for 3 days, but no one responds to the email link, and the phone number goes no where. Abysmal communication. EDIT 02/03: I messaged them on 02/01 to finally just cancel my order. Instead, on 02/03, they respond and say it was shipped today. It has taken a month for this thing just to ship out, and when I asked that it be cancelled, they completely ignored me and sent it anyway. DO NOT BUY FROM HERE.

All in all a really positive All in all a really positive experience. The product was delivered late but this wasn't at the fault of anyone but the team was incredibly responsive and I got the product. The product itself is incredibly beautiful and the pictures really dont do it justice. You will love it when you see it person. Also the build seems be to really good - I've dropped it on hard floor and it didnt crack. Would recommend.

Cheap Chinese lamps that do not meet… Cheap Chinese lamps that do not meet the legal requirement of the UK or EU.... Cheaper knock off versions on eBay that probably won't burn your house down In reply to The original moon lamp. No I haven't received any declaration of conformity and I haven't received a reply from the original complaint that I sent to you.