Great experience! Shopping with Original Moon Lamp was definitely a most pleasant experience. First of all,i'm more than happy with their products! The quality is awesome,and the lamps are beyond beautiful! There were difficulties about shipping to my location because of the situation with covid pandemic,but the customer service did a most amazing job,showed the max amount of kindness and patience and together we easily figured out an alternative way of getting the lamps delivered. Dear Myra,if you're reading this thank you kindly for your kindness and help,i'll never forget it! Shipping to alternate location went perfectly smooth and the lamps arrived in perfect condition,well packed and everything perfectly fitted the description. All in all, i'm more than happy with Original Moon Lamp and will make sure to shop with them again! :-)

41 days since order, still haven’t received. No refund Ordered December 7th and chose 12-15day shipping. It’s January 17th now and I still haven’t received anything. Original tracking number still says It’s in China. It was a gift for Christmas so I contacted contacted them and they told me to wait. Contacted again on the 30th as the tracking still showed it in China and asked to cancel the order. They gave me a different tracking number which seems to show it being shipped On the 27th(when I’m supposed to be receiving it). Asked if this is a mistake or why it was sent this way. They didn’t respond. Told them I no longer want it and asked for my money back 3 times since. The first 2 times they just responded saying it’s on it’s way. Never responded the last time. Customer service phone number doesn’t work. Bill clearly states 12-15 business day delivery. Website is not clear where it’s shipping from.

I have enjoyed one for years, bought another I have enjoyed the smaller moon so much over the years, I bought a second, larger one The delivery was quick but it was missing the extra charging cord I had ordered. One short email and the second cord was on the way! I really love having these on in the evenings

Just fabulous! So impressed with this company! I'm in the UK and was a bit apprehensive about delivery but I needn't have worried - full tracking information was provided and it acually arrived, really well packaged, within a fortnight of my order. Customer service is excellent and, as for the moon lamp itself, it's just fabulous! Love it.

Does not honor promises and VERY LONG delivery time... I ordered a Moon Lamp on Dec 7. I received a tracking number and ordered early so the lamp would arrive well before Christmas (as a present). After various contacts with Customer Service (which btw does not seem to operate 24/7 and is a one-person show) I was told that if the lamp did not arrive by Christmas I would get a refund and could consider the lamp a gift if it still arrived. Although I was not amused that the delivery took so long - all the way from China obviously - so much for the "original" moon lamp! - this gesture was at least the decent thing to do. After Christmas, Dec 26, I contacted the company asking for my refund as there was no lamp. I received no refund, but instead another tracking number (the previous one never ever showed any activity) and suddenly the lamp had been delivered on Dec 27. A full three weeks after my order! It was left on the doorstep as on 27 Dec there was no-one there to receive the package anymore until January 4. I repeatedly asked the company to honor their promise as the whole experience had been very negative AND the lamp was not there before Christmas. I am still waiting for the refund. They do not react anymore.... I advise anybody who wants a Moon lamp to shop elsewhere for one. There are plenty of other suppliers out there. I just happened to pick a bad one.