Just fabulous! So impressed with this company! I'm in the UK and was a bit apprehensive about delivery but I needn't have worried - full tracking information was provided and it acually arrived, really well packaged, within a fortnight of my order. Customer service is excellent and, as for the moon lamp itself, it's just fabulous! Love it.

Does not honor promises and VERY LONG delivery time... I ordered a Moon Lamp on Dec 7. I received a tracking number and ordered early so the lamp would arrive well before Christmas (as a present). After various contacts with Customer Service (which btw does not seem to operate 24/7 and is a one-person show) I was told that if the lamp did not arrive by Christmas I would get a refund and could consider the lamp a gift if it still arrived. Although I was not amused that the delivery took so long - all the way from China obviously - so much for the "original" moon lamp! - this gesture was at least the decent thing to do. After Christmas, Dec 26, I contacted the company asking for my refund as there was no lamp. I received no refund, but instead another tracking number (the previous one never ever showed any activity) and suddenly the lamp had been delivered on Dec 27. A full three weeks after my order! It was left on the doorstep as on 27 Dec there was no-one there to receive the package anymore until January 4. I repeatedly asked the company to honor their promise as the whole experience had been very negative AND the lamp was not there before Christmas. I am still waiting for the refund. They do not react anymore.... I advise anybody who wants a Moon lamp to shop elsewhere for one. There are plenty of other suppliers out there. I just happened to pick a bad one.

Great experience! Shopping with Original Moon Lamp was definitely a most pleasant experience. First of all,i'm more than happy with their products! The quality is awesome,and the lamps are beyond beautiful! There were difficulties about shipping to my location because of the situation with covid pandemic,but the customer service did a most amazing job,showed the max amount of kindness and patience and together we easily figured out an alternative way of getting the lamps delivered. Dear Myra,if you're reading this thank you kindly for your kindness and help,i'll never forget it! Shipping to alternate location went perfectly smooth and the lamps arrived in perfect condition,well packed and everything perfectly fitted the description. All in all, i'm more than happy with Original Moon Lamp and will make sure to shop with them again! :-)

The lamps (I ordered 2) arrived a… The lamps (I ordered 2) arrived a little bit late, but with the situation in the world it's more than ok! Well packaged, no breaks. My daughter loves them more than anything else she has in her room. Happy dad!

I bought the Moon... I bought the Moon, Jupiter and Saturn lamp. Delivery took 10 days. Very acceptable. The lamps came with their own base and are so realistic! Also their client servicing is extremely responsive, usually within a few hours. Great buy!