Ordered this on December 16 Ordered this on December 16. My account was billed on the 16th but it was not shipped until the 26th. Tracking information only shows activity as of Dec. 27 and it appears to still be in China. As of January 25th it still has not arrived. Sent e-mails to the company but all they said was that "it should be delivered very soon." That was 4 days ago. When I ordered this online, their website offered 12-15 days for delivery.

Several issues that were solved in the end. I ordered the levitating moon lamp and it was delivered to my house as expected. It took some tries to make the lamp levitate, but I got it going. After a few days the lamp stopped responding when I pressed the button to go to the next setting. After contacting the manufacturer, and showing a video of the lamp malfunctioning I received a new base. so far so good, but with the new base the lamp was also malfunctioning. I could change the setting, but it would automatically go back to setting 1 after a few minutes. Again I contacted the manufacturer, sending them a new video and now they state "the lamp might change setting if it's on for a long time". I don't want it to change setting, it's a night lamp for my kids and the default setting is like a disco. Next to this it doesn't happen after a long time, as shown in the video it happens after a couple of seconds! I explained this again, no response whatsoever. Update: after posting this review, I was contacted by the manufacturer and they gave me my money back! So in the end, I'm not unhappy anymore.

Great acquisition Unlike some others, my experience has been excellent. My 24cm globe arrived quicker than expected in the run-up to Christmas 2020. I am delighted with the globe. I am a keen moonwatcher, and I am confident that the detail and accuracy is much better than cheaper imitations.

Does not honor promises and VERY LONG delivery time... I ordered a Moon Lamp on Dec 7. I received a tracking number and ordered early so the lamp would arrive well before Christmas (as a present). After various contacts with Customer Service (which btw does not seem to operate 24/7 and is a one-person show) I was told that if the lamp did not arrive by Christmas I would get a refund and could consider the lamp a gift if it still arrived. Although I was not amused that the delivery took so long - all the way from China obviously - so much for the "original" moon lamp! - this gesture was at least the decent thing to do. After Christmas, Dec 26, I contacted the company asking for my refund as there was no lamp. I received no refund, but instead another tracking number (the previous one never ever showed any activity) and suddenly the lamp had been delivered on Dec 27. A full three weeks after my order! It was left on the doorstep as on 27 Dec there was no-one there to receive the package anymore until January 4. I repeatedly asked the company to honor their promise as the whole experience had been very negative AND the lamp was not there before Christmas. I am still waiting for the refund. They do not react anymore.... I advise anybody who wants a Moon lamp to shop elsewhere for one. There are plenty of other suppliers out there. I just happened to pick a bad one.

Cheap Chinese lamps that do not meet… Cheap Chinese lamps that do not meet the legal requirement of the UK or EU.... Cheaper knock off versions on eBay that probably won't burn your house down In reply to The original moon lamp. No I haven't received any declaration of conformity and I haven't received a reply from the original complaint that I sent to you.