NO REPLY TO NUMEROUS REQUESTS Ordered Topacio Light Blue 2x10 subway tile and coordinating Topacio Light Blue 2x10 bullnose in November. Was told the bullnose was backordered until December 4th. Waited and when the bullnose arrived and the installer opened the boxes it is NOT bullnose, but more field tile. My "rep" asked me to email photos, I did so on December 13th, today is the 18th with no response. My rep has not yet responded to three voice messages and two emails.... I am left hanging. I am a custom home builder, this can't happen as I don't know what to tell my customer!!

Expensive shipping with destroyed tile I ordered for a small kitchen backsplash job. Their shipping cost hiked the cost by $3/sq ft. The tile arrived poorly packed in eco-friendly shredded paper with 30% of the tile destroyed. Customer service responded relatively quickly but their resolution and return policy is pretty limited. The whole experience delayed the job. I would not order from Tilebar again. Maybe OK if you have one of their stores close but shipping seems over their competence level

Marcel goes above and beyond for his customers. Where do I even begin!? Marcel goes above and beyond for his customers. When I connected with Marcel, he was warm and very service oriented. He sent me samples of what I requested and he also shared other possible options with me. We ended up choosing a tile he had recommended instead of what we had originally selected ourselves. Our orders are slowly being delivered and he still continues to keep me up to date on shipment times.. I MEAN, need I say more? Marcel and TileBar are AMAZING! They're your one stop shop for tile orders!

SUPERBERB CUSTOMER SERVICE Living in Michigan, we explored various vinyl tile options and came across TileBar which is located in New York, on Long Island. We were apprehensive even though their web site is extremely user-friendly because we weren't sure how the actual tile would look in person. We were put in touch with their customer representative, Cristina Maggi and from then on we were handled with kid gloves. Cristina walked us through the entire process, assisting us with our tile selection: Moxy XL Timber Beige Luxury Vinyl Plank flooring and she even sent us samples so we could see how it looked on our floor. Cristina explained TileBar's process and once we made our selection, she stayed with us every step of the way until the tile was delivered to our home. It was installed the next day and the result is so spectacular, the four rooms that are now covered appear larger than ever. TileBar is the real deal and Cristina Maggi is a God send. Thank you!

I attempted to purchase over $1,000… I attempted to purchase over $1,000 worth of tile through TileBar using PayPal. TileBar failed to process the transaction, but I was charged. Even with a copy of my PayPal receipt, the business has been completely unhelpful in resolving my issue. They called to say they were on it, but PayPal shows that they still haven't even replied to the dispute. It's now almost a month after my original transaction.