Tile Bar did a beautiful job of packing… Tile Bar did a beautiful job of packing our tile, unfortunately several still arrived broken. Also, there was a box of tile missing from our order. Customer service, especially Mr. Robert King, was exceptional! Super prompt response, the missing box immediately sent, refund issued for the damaged tiles. We are very happy with Tile Bar and love, love, LOVE the beautiful tile. So many wonderful choices. Highly recommend Tile Bar for all tile/grout purposes.

I work for Home Depot and had a… I work for Home Depot and had a customer who wanted to order special order tile from Tilebar for an install of a backsplash- we only partially received the order with one of the boxes damaged so we sent one of the boxes back and called Tilebar - and we called Tilebar again and got hung up on after we stayed on the phone with them for over 30 mins so then I called again and they hung up on us again after they transferred us - then I called again and someone gave me an email address because they couldn't help me. Now my customer is frustrated because of the tile hold up we cannot proceed with installation. We ordered the tile over a month ago, its been over a week and nobody has even answered the email that was sent and I keep calling Tilebar and I still keep getting hung up on. Will never encourage anyone to order from Tilebar ever again.

SUPERBERB CUSTOMER SERVICE Living in Michigan, we explored various vinyl tile options and came across TileBar which is located in New York, on Long Island. We were apprehensive even though their web site is extremely user-friendly because we weren't sure how the actual tile would look in person. We were put in touch with their customer representative, Cristina Maggi and from then on we were handled with kid gloves. Cristina walked us through the entire process, assisting us with our tile selection: Moxy XL Timber Beige Luxury Vinyl Plank flooring and she even sent us samples so we could see how it looked on our floor. Cristina explained TileBar's process and once we made our selection, she stayed with us every step of the way until the tile was delivered to our home. It was installed the next day and the result is so spectacular, the four rooms that are now covered appear larger than ever. TileBar is the real deal and Cristina Maggi is a God send. Thank you!

Nice tile but huge delays Nice tile but huge delays. I placed an $6,000 order on March 1 and most of it hasn’t even shipped as of April 2. I was told it was because they moved warehouses. OK?? That’s not my problem. They did give me a small refund for the delay, but this is holding up my whole project. The samples I ordered in January also took forever to ship. They also don’t notify you of shipment or send you a tracking number. They just tell you the day before that it’s being delivered the next day. Wouldn’t use them again.

I attempted to purchase over $1,000… I attempted to purchase over $1,000 worth of tile through TileBar using PayPal. TileBar failed to process the transaction, but I was charged. Even with a copy of my PayPal receipt, the business has been completely unhelpful in resolving my issue. They called to say they were on it, but PayPal shows that they still haven't even replied to the dispute. It's now almost a month after my original transaction.