Get your supplies somewhere else I ordered tile over a month ago and still have not received my order. I’ve gotten multiple backorder notifications which has delayed the entire shipment. In addition, due to the delay in shipment more items are now backordered, which were originally in stock. This has further delayed the whole process. The only two items I have received so far are two broken bags of grout and a tube of caulking, although their selection is very good, their shipping and order fulfillment is absolutely terrible. Apparently no one at this company knows how to pick and pack orders while accounting for backordered items. orders that are received should be fulfilled as much as possible and set aside for completion when the backordered items arrive. You don’t backorder the entire order and not fulfill or pack any of it in preparation for shipment. This is super simple business stuff that you guys should really know. unless you want something really specific that only tile bar carries I would definitely get my supplies elsewhere.

Tile Bar did a beautiful job of packing… Tile Bar did a beautiful job of packing our tile, unfortunately several still arrived broken. Also, there was a box of tile missing from our order. Customer service, especially Mr. Robert King, was exceptional! Super prompt response, the missing box immediately sent, refund issued for the damaged tiles. We are very happy with Tile Bar and love, love, LOVE the beautiful tile. So many wonderful choices. Highly recommend Tile Bar for all tile/grout purposes.

Long item delay. Very bad experience! Don’t order from TileBar if you want your items on time!! Ordered March 3, was told 14 day delivery and items are still not here March 36. I am being told you have staffing issues and will be at least another 10 days!! You are holding up my entire project!!! All they said is I could cancel but if I cancel I start over with someone else so I would still have my project delayed. I want my item shipped and not another 10 days of processing before I even find out when it is coming!!! And my project is already delayed no matter what at this point. Very upset!

Tilebar Is All That’s Needed! I so glad in stumbled upon Tilebar online! I order multiple samples which were inexpensive and arrived quickly. When I finally decided on tile for a bathroom and kitchen backsplash, the products, to include grout, also arrived quickly and very well packaged. I spoke to a salesperson once regarding a trim and she was very helpful and the website has been very easy to navigate. I’ll use Tilebar again for my upcoming projects, without a doubt!

Expensive shipping with destroyed tile I ordered for a small kitchen backsplash job. Their shipping cost hiked the cost by $3/sq ft. The tile arrived poorly packed in eco-friendly shredded paper with 30% of the tile destroyed. Customer service responded relatively quickly but their resolution and return policy is pretty limited. The whole experience delayed the job. I would not order from Tilebar again. Maybe OK if you have one of their stores close but shipping seems over their competence level