Damaged tiles 3 orders in a row 3 orders in a row the tiles came in smashed to pieces. They do the absolute bare minimum to protect their shipments. The first order was 30 sheets of mosaic tile with 28 sheets smashed. The second order was tile for a full shower. The boxes had ripped open and the tile fell through the pallet which smashed it up. Zero padding or protection. The replacement tiles took 2 weeks and came in smashed. They only used some thin foam sheets in the box. I would never recommend ordering from them. I’m behind 3 weeks on my job and my customer is not happy.

SUPERBERB CUSTOMER SERVICE Living in Michigan, we explored various vinyl tile options and came across TileBar which is located in New York, on Long Island. We were apprehensive even though their web site is extremely user-friendly because we weren't sure how the actual tile would look in person. We were put in touch with their customer representative, Cristina Maggi and from then on we were handled with kid gloves. Cristina walked us through the entire process, assisting us with our tile selection: Moxy XL Timber Beige Luxury Vinyl Plank flooring and she even sent us samples so we could see how it looked on our floor. Cristina explained TileBar's process and once we made our selection, she stayed with us every step of the way until the tile was delivered to our home. It was installed the next day and the result is so spectacular, the four rooms that are now covered appear larger than ever. TileBar is the real deal and Cristina Maggi is a God send. Thank you!

Get your supplies somewhere else I ordered tile over a month ago and still have not received my order. I’ve gotten multiple backorder notifications which has delayed the entire shipment. In addition, due to the delay in shipment more items are now backordered, which were originally in stock. This has further delayed the whole process. The only two items I have received so far are two broken bags of grout and a tube of caulking, although their selection is very good, their shipping and order fulfillment is absolutely terrible. Apparently no one at this company knows how to pick and pack orders while accounting for backordered items. orders that are received should be fulfilled as much as possible and set aside for completion when the backordered items arrive. You don’t backorder the entire order and not fulfill or pack any of it in preparation for shipment. This is super simple business stuff that you guys should really know. unless you want something really specific that only tile bar carries I would definitely get my supplies elsewhere.

I work for Home Depot and had a… I work for Home Depot and had a customer who wanted to order special order tile from Tilebar for an install of a backsplash- we only partially received the order with one of the boxes damaged so we sent one of the boxes back and called Tilebar - and we called Tilebar again and got hung up on after we stayed on the phone with them for over 30 mins so then I called again and they hung up on us again after they transferred us - then I called again and someone gave me an email address because they couldn't help me. Now my customer is frustrated because of the tile hold up we cannot proceed with installation. We ordered the tile over a month ago, its been over a week and nobody has even answered the email that was sent and I keep calling Tilebar and I still keep getting hung up on. Will never encourage anyone to order from Tilebar ever again.

NO REPLY TO NUMEROUS REQUESTS Ordered Topacio Light Blue 2x10 subway tile and coordinating Topacio Light Blue 2x10 bullnose in November. Was told the bullnose was backordered until December 4th. Waited and when the bullnose arrived and the installer opened the boxes it is NOT bullnose, but more field tile. My "rep" asked me to email photos, I did so on December 13th, today is the 18th with no response. My rep has not yet responded to three voice messages and two emails.... I am left hanging. I am a custom home builder, this can't happen as I don't know what to tell my customer!!