I work for Home Depot and had a… I work for Home Depot and had a customer who wanted to order special order tile from Tilebar for an install of a backsplash- we only partially received the order with one of the boxes damaged so we sent one of the boxes back and called Tilebar - and we called Tilebar again and got hung up on after we stayed on the phone with them for over 30 mins so then I called again and they hung up on us again after they transferred us - then I called again and someone gave me an email address because they couldn't help me. Now my customer is frustrated because of the tile hold up we cannot proceed with installation. We ordered the tile over a month ago, its been over a week and nobody has even answered the email that was sent and I keep calling Tilebar and I still keep getting hung up on. Will never encourage anyone to order from Tilebar ever again.

I attempted to purchase over $1,000… I attempted to purchase over $1,000 worth of tile through TileBar using PayPal. TileBar failed to process the transaction, but I was charged. Even with a copy of my PayPal receipt, the business has been completely unhelpful in resolving my issue. They called to say they were on it, but PayPal shows that they still haven't even replied to the dispute. It's now almost a month after my original transaction.

Long item delay. Very bad experience! Don’t order from TileBar if you want your items on time!! Ordered March 3, was told 14 day delivery and items are still not here March 36. I am being told you have staffing issues and will be at least another 10 days!! You are holding up my entire project!!! All they said is I could cancel but if I cancel I start over with someone else so I would still have my project delayed. I want my item shipped and not another 10 days of processing before I even find out when it is coming!!! And my project is already delayed no matter what at this point. Very upset!

Very satisfied customer I am so happy to have found TileBar in my search for backsplash tile. After many trips to big box retailers I grew tired of seeing the same collections over and over (especially since I watch a lot of HGTV I wanted something unique). TileBar offers a wide range of tiles and with accessible pricing on samples I was able to explore more than 10 different types. I’m thrilled with the results and really enjoy looking at my kitchen. The tile coordinates with the new cabinets we installed, catch your eye but doesn’t hold it because of the matte finish. After having glass tile for five years this is much easier (way less reflective) to look at and enjoy. Thank you TileBar!

TileBar's great- But Jason is the bees knees. I use TileBar for 2 reasons- the ability to see great tiles with all the pricing, square footage info and stock status available in real time, and for Jason. Jason is always such a help to me and my team. He responds so promptly, and always seeks to find a solution swiftly and efficiently. TileBar just wouldn't be the same without Jason!