Marcel goes above and beyond for his customers. Where do I even begin!? Marcel goes above and beyond for his customers. When I connected with Marcel, he was warm and very service oriented. He sent me samples of what I requested and he also shared other possible options with me. We ended up choosing a tile he had recommended instead of what we had originally selected ourselves. Our orders are slowly being delivered and he still continues to keep me up to date on shipment times.. I MEAN, need I say more? Marcel and TileBar are AMAZING! They're your one stop shop for tile orders!

I was sent the wrong tile I was sent the wrong tile. I just needed to be sent the correct tile at no cost, does that too difficult? I called, emailed numerous times. I was on hold for 3 hours!! Nobody helped me. They could readily take a new order for the correct tile if I paid for it again!! Tile bar has no interest in retaining customers.They should be out of business soon!! Can’t wait

SUPERBERB CUSTOMER SERVICE Living in Michigan, we explored various vinyl tile options and came across TileBar which is located in New York, on Long Island. We were apprehensive even though their web site is extremely user-friendly because we weren't sure how the actual tile would look in person. We were put in touch with their customer representative, Cristina Maggi and from then on we were handled with kid gloves. Cristina walked us through the entire process, assisting us with our tile selection: Moxy XL Timber Beige Luxury Vinyl Plank flooring and she even sent us samples so we could see how it looked on our floor. Cristina explained TileBar's process and once we made our selection, she stayed with us every step of the way until the tile was delivered to our home. It was installed the next day and the result is so spectacular, the four rooms that are now covered appear larger than ever. TileBar is the real deal and Cristina Maggi is a God send. Thank you!

Get your supplies somewhere else I ordered tile over a month ago and still have not received my order. I’ve gotten multiple backorder notifications which has delayed the entire shipment. In addition, due to the delay in shipment more items are now backordered, which were originally in stock. This has further delayed the whole process. The only two items I have received so far are two broken bags of grout and a tube of caulking, although their selection is very good, their shipping and order fulfillment is absolutely terrible. Apparently no one at this company knows how to pick and pack orders while accounting for backordered items. orders that are received should be fulfilled as much as possible and set aside for completion when the backordered items arrive. You don’t backorder the entire order and not fulfill or pack any of it in preparation for shipment. This is super simple business stuff that you guys should really know. unless you want something really specific that only tile bar carries I would definitely get my supplies elsewhere.

Tile Bar did a beautiful job of packing… Tile Bar did a beautiful job of packing our tile, unfortunately several still arrived broken. Also, there was a box of tile missing from our order. Customer service, especially Mr. Robert King, was exceptional! Super prompt response, the missing box immediately sent, refund issued for the damaged tiles. We are very happy with Tile Bar and love, love, LOVE the beautiful tile. So many wonderful choices. Highly recommend Tile Bar for all tile/grout purposes.