Simone OB
AUNeeded to change delivery address Needed to change delivery address, emailed company and got no reply
Vanessa
AULove my new rug Great quality rug and fits nicely onto the underlay provided. Colours true to the pics. Delivery was slow but I was updated throughout the process.
Melissa Richardson
AUScam company Company is a scam. Zero communication despite numerous attempts to reach out to them via email and phone. Item never turned up and tracking numbers provided were fake. Avoid this dodgy company, will take your money and you will never receive your goods or even a response. Very disappointing
Trish Smith
AUFantastic rug , fantastic customer service Was very happy with the Colour and quality of the rug , softer than I expected, and the rug underlay made it nice to walk on BUT although the rug was true to Colour , when in my room competed with my mural - I contacted Rugital , and the customer service was brilliant, they offered to let me swap the rug , or get a full refund, I opted for a full refund at this point , and the refund was prompt - I certainly would buy again from this company, and highly recommend rugital
Fiona Temple
AUTerrible customer service and lack of… Terrible customer service and lack of communication. No updates from the company until I contacted them 3 weeks after purchase. I was informed there was a delay in manufacturing (to upgrade the product). At 7 weeks from ordering I contacted again and was told my product had been shipped. The tracking details did not work and I assumed I had been scammed. After more emails, web ‘chat’ and Shop ap messages, I finally got through to an actual person. My product arrived that day….nearly 9 weeks from ordering and the communication received was in reply to 2 of my many messages. The product appears to be fine but I would NOT recommend due to lack of communication and customer service.