customer
AUAppalling Appalling, cannot be trusted, I have been waiting for my rug for over 2 months now and cannot get through to customer team on the phone or get a refund. I received an email with a fake link to postal delivery. The rug is not being sent to me even though the company promised that multiple times. Absolute scammers.
Archer Barker
AUTransformed My Living Room! I recently purchased a Moroccan-style rug from Rugitall and I'm absolutely thrilled with it! The quality is outstanding, and it has completely transformed the look and feel of my living room. The colors are vibrant, and the rug is incredibly soft and comfortable underfoot. Their customer service was also top-notch – very helpful and responsive. Highly recommend Rugitall for anyone looking to elevate their home decor!
Fiona Temple
AUTerrible customer service and lack of… Terrible customer service and lack of communication. No updates from the company until I contacted them 3 weeks after purchase. I was informed there was a delay in manufacturing (to upgrade the product). At 7 weeks from ordering I contacted again and was told my product had been shipped. The tracking details did not work and I assumed I had been scammed. After more emails, web ‘chat’ and Shop ap messages, I finally got through to an actual person. My product arrived that day….nearly 9 weeks from ordering and the communication received was in reply to 2 of my many messages. The product appears to be fine but I would NOT recommend due to lack of communication and customer service.
Vanessa
AULove my new rug Great quality rug and fits nicely onto the underlay provided. Colours true to the pics. Delivery was slow but I was updated throughout the process.
Kenny Lai
AUAbsolutely dont buy from this website Absolutely dont buy from this website, the rug was delayed by 2 months and when it arrived it look more like a towel than a rug. The team in charge advised me the delays were from shipping issues on their end which I was ok with as they advised me the rug was of highest quality but once it arrived in the disgusting packaging I opened up and found the worst quality rug (felt like a towel) which frustrated me more as the correspondence from the team put me at ease due to their mention of high quality. Absolutely avoid this and save your money due to the extensive delays i have exceeded the refund time so I am now n correspondence to see what I can salvage in terms of what I paid. Waste of time and money