Kenny Lai
AUAbsolutely dont buy from this website Absolutely dont buy from this website, the rug was delayed by 2 months and when it arrived it look more like a towel than a rug. The team in charge advised me the delays were from shipping issues on their end which I was ok with as they advised me the rug was of highest quality but once it arrived in the disgusting packaging I opened up and found the worst quality rug (felt like a towel) which frustrated me more as the correspondence from the team put me at ease due to their mention of high quality. Absolutely avoid this and save your money due to the extensive delays i have exceeded the refund time so I am now n correspondence to see what I can salvage in terms of what I paid. Waste of time and money
customer
AUAppalling Appalling, cannot be trusted, I have been waiting for my rug for over 2 months now and cannot get through to customer team on the phone or get a refund. I received an email with a fake link to postal delivery. The rug is not being sent to me even though the company promised that multiple times. Absolute scammers.
Frances Croft
AUI ordered 2 rugs on 7.10.23 I ordered 2 rugs on 7.10.23. When I chased order you replied on 1.11.23 that there had been a quality issue and promised to get my order to me within 14 days. It is now 22.11.23 and I have still not received them nor, for that matter, had any further updates from you. I would really love to receive this product as it seems, from pictures, to be exactly what I want.
Frances Davies
AUI still haven’t received my rug I still haven’t received my rug. Frances Davies
Pauline
NZThe rugs took so long to arrive I… The rugs took so long to arrive I thought you were a scam - no response to my email queries either Average quality so I don’t think I would recommend to anyone or buy again If the shipping had been better I might have been happier but it has taken months and months