Kenny Lai
AUAbsolutely dont buy from this website Absolutely dont buy from this website, the rug was delayed by 2 months and when it arrived it look more like a towel than a rug. The team in charge advised me the delays were from shipping issues on their end which I was ok with as they advised me the rug was of highest quality but once it arrived in the disgusting packaging I opened up and found the worst quality rug (felt like a towel) which frustrated me more as the correspondence from the team put me at ease due to their mention of high quality. Absolutely avoid this and save your money due to the extensive delays i have exceeded the refund time so I am now n correspondence to see what I can salvage in terms of what I paid. Waste of time and money
Frances Davies
AUI still haven’t received my rug I still haven’t received my rug. Frances Davies
Frances Croft
AUI ordered 2 rugs on 7.10.23 I ordered 2 rugs on 7.10.23. When I chased order you replied on 1.11.23 that there had been a quality issue and promised to get my order to me within 14 days. It is now 22.11.23 and I have still not received them nor, for that matter, had any further updates from you. I would really love to receive this product as it seems, from pictures, to be exactly what I want.
Patricia Vandenberg-Smith
AUBeautiful rug , fantastic customer service Although it took a long time to get it , the rug was beautiful, and underlay was great too - but sadly I underestimated the clash of colours with my mural , the customer service was BRILLIANT, I could swap or refund - and the refund was no hassle and swift - when I re do my room I will definitely purchase from them again
Emilie Lowe
AUUPDATED: Amazing product, communication could be better. UPDATED REVIEW: After I posted my initial review, Rugitall reached out and apologised, offering a refund and my original rug. After I received the refund, I didn’t hear anything more until I found the rug on my doorstep. I was somewhat surprised that I LOVE the rug. It’s super soft, and comes off the rug pad to wash like a dream. I think Rugitall need to work on their customer communication, however the rugs are SO GOOD that even with the initial problems I encountered, I will certainly be buying from them again. ORIGINAL REVIEW: I ordered from Rugitall THREE weeks ago and have received ZERO communication since. My product hasn’t been shipped and I have had no reply to either or my two emails nor my Instagram message. Useless. Do not buy.