I am very disappointed in the customer… I am very disappointed in the customer service I ordered a sofa mat 11 days ago and have not received an order confirmation or a delivery date on my order I have contacted Reach 3 times and was told that they left a message for soothing home customer service to reach out but I have not heard anything back This is unacceptable and I will not be purchasing anything else from them

Very satisfied, would buy again Purchased an outdoor water feature for my backyard remodel (2nd time buying from this company). Customer service was amazing from start to finish. Received color samples to help narrow down my color choice. Fountain arrived 2 weeks after purchasing and it was pretty straightforward for me and a couple neighbors to assemble. Would recommend ordering your fountain from here.

I ordered the Whispering Creek Slate… I ordered the Whispering Creek Slate wall foundation. Absolutely beautiful to the eye, but horrible on the wall!! ALL YOU HEAR IS THE VIBRATING PUMP. No matter how many times I tried to buffer with the foam they sent me, which did not work.!; NO matter if the pump was on the LOWEST setting. It did and has not served the purpose I desired. I was seeking a water wall fountain that would seem as though I was lying on the ground next to a creek or river. IT WILL ONLY BE AWESOME IN A VERY LARGE SPACE, THAT OTHERS SOUNDS MIGHT, AND I MEAN MIGHT BUFFER THE VIBRATION. FOR ONE TO SPEND 5 HUNDRED DOLLARS AND GET THIS, WALL OVERALL VERY DISAPPOINTING AND I FEEL AS THOUGH I WAS TAKEN BY ONLINE FAIRY TALES. NO WHISPERING CREEK WATER FOUNDATION HERE. VERY IRRITATING NOISE FOR A MEDITATION ROOM

5 stars Very pleased with my experience and even happier with my fountain. The company even sent me color samples to help with my selection. I will definitely be using them again for my next client's project.

Water Fountain review The company provides misleading and incorrect information regarding the detailed specifications of their products (i.e., water fountain) causing the customer to incur significant additional cost. In addition, when it has been proven the product is not what the customer thought it was, they do make any reparations. They take your money upfront 4-6 weeks before delivery. This policy does not leave you any leverage if the product that shows up is not what they claimed it was supposed to be. The sales staff is professional and friendly but unfortunately, they are uninformed regarding the product they are selling. I would not recommend this company.