I have not receved my order from over a month ago. My order is very late. It has been over a month since I placed the order. It is very difficult to contact you through your web site. I have been very dissatisfied with my experience. I expect my order to be delivered immediately or a full refund.

Right price, fast service, good followup. I would buy here again and suggest that others do also. You usually do not get through to a customer rep when you call. However, they always call back when you leave a message. Lean staffing probably enables their excellent pricing compared to other vendors.

Order online, not by phone If you can order online you won't have any problems. They are a good company with trustworthy products, and they get the product out of the warehouse very fast. On two separate orders they called me back several days later after leaving them a message. In each case, I had already ordered the item online. I even had tracking numbers. In short, I will continue to order from Cornerstone but only online.

Returned damaged goods and had to dispute credit card charges to get a refund. I ordered the wrong unit, they replaced it no charge but billed me twice, once for each log unit. Second unit arrived in pieces. The delivery timeline was slow to arrive and I had to ship back the damaged unit. At which point, I cancelled my order all together. After verifying the return delivery of both units to the distributor through UPS I still did not receive a credit for two charges of over $900 each. Had to file a dispute with the credit card company. NEVER again!

Great price, good delivey, a few glass beads exploded The price and service was great. We did however have multiple glass beads literally blow up/explode while we were enjoying our fire pit outside. No the most safe, we do have a large amount of beads and out of the total amount approximately 3-4 beads exploded.