if I could give a negative number I would after ordering a week had lapsed and tried to get in touch w customer service. if you try, you get the voicemail box so i tried the order desk. they gave the standard line they read "due to high call volume they are busy, etc. can i take a message?" with no response back from customer svc. i tried this about 4 or 5 times, the only way i was able to communicate directly was through chat. finally after 2+ weeks i asked to cancel my order and by miracle the order was shipped out already. terrible customer service and response. by the way the order desk were simply outsourced call center employees, not their own employees so i finally figured out why it sounded like they were reading from a script when i asked to speak to customer service.

Great customer service I talked to someone from customer service before my purchase, then a person from technical support after my purchase. I cannot tell you how refreshing it is to talk to people who know their job & care about customer service. You have, by far, the best prices I found on the internet for the American fireglass products. Thanks for the great shopping experience.

GREAT Service CHEAP Prices I bought some Fireglass from Cornerstone Mantels & Fireplace and the price half of what I could find anywhere else online or locally. Direct ship from the manufacturer. No hassle, no frills just simple, easy, inexpensive and fast service. They are my new "go to guys" for my all my fireplace needs.

Would not purchase from them again. Poor communication Waited 2 weeks for my "in stock" item. Still had not shipped and no email updates about the status. Purchase did not show up on my account page. Called 800 number and its not the company. They can not answer any question and just take down your information. I will say once I disputed the charges with PayPal I received a refund the same day. Repurchased the same product from other on line retailer and it was at my house in 3 days.

Right price, fast service, good followup. I would buy here again and suggest that others do also. You usually do not get through to a customer rep when you call. However, they always call back when you leave a message. Lean staffing probably enables their excellent pricing compared to other vendors.