Terrible customer service After waiting 2 weeks for my product, which I was entirely ok with, it never arrived. I Then called to inquire about the delay. With no answer, I left a message explaining the situation and asking that a rep please call me back. The following day with no notification my order was cancelled and refunded. I then called again, now annoyed that after waiting 2 weeks my order was just cancelled without notification or warning. The rep then explained they no longer have the item in stock. I should have been notified and not had to reach out on my own. What if I didn't call, would they have just held my $1,000 purchase...

GREAT Service CHEAP Prices I bought some Fireglass from Cornerstone Mantels & Fireplace and the price half of what I could find anywhere else online or locally. Direct ship from the manufacturer. No hassle, no frills just simple, easy, inexpensive and fast service. They are my new "go to guys" for my all my fireplace needs.

I have not receved my order from over a month ago. My order is very late. It has been over a month since I placed the order. It is very difficult to contact you through your web site. I have been very dissatisfied with my experience. I expect my order to be delivered immediately or a full refund.

Great price, good delivey, a few glass beads exploded The price and service was great. We did however have multiple glass beads literally blow up/explode while we were enjoying our fire pit outside. No the most safe, we do have a large amount of beads and out of the total amount approximately 3-4 beads exploded.

Curious that you would ask my opinion Good products and excellent initial contact. Very informative and helpful.. Trouble is that my order has never been completed! I've emailed and recieved responses but as of yet I have not recieved all the products I paid for!! I'd honestly given up. I figured I'd have to chalk this one up to experience. What happens now will determine two things... my future business and the real quality of the company.. We'll see huh