Curious that you would ask my opinion Good products and excellent initial contact. Very informative and helpful.. Trouble is that my order has never been completed! I've emailed and recieved responses but as of yet I have not recieved all the products I paid for!! I'd honestly given up. I figured I'd have to chalk this one up to experience. What happens now will determine two things... my future business and the real quality of the company.. We'll see huh

GREAT Service CHEAP Prices I bought some Fireglass from Cornerstone Mantels & Fireplace and the price half of what I could find anywhere else online or locally. Direct ship from the manufacturer. No hassle, no frills just simple, easy, inexpensive and fast service. They are my new "go to guys" for my all my fireplace needs.

Great customer service I talked to someone from customer service before my purchase, then a person from technical support after my purchase. I cannot tell you how refreshing it is to talk to people who know their job & care about customer service. You have, by far, the best prices I found on the internet for the American fireglass products. Thanks for the great shopping experience.

poor customer service Still haven't received my order- 13459-, and no one from customer service returns calls or emails. I just want a shipping update. I'm sure their product will be of the same quality if I ever receive it. I'm in retail, so not asking for much.

Would not purchase from them again. Poor communication Waited 2 weeks for my "in stock" item. Still had not shipped and no email updates about the status. Purchase did not show up on my account page. Called 800 number and its not the company. They can not answer any question and just take down your information. I will say once I disputed the charges with PayPal I received a refund the same day. Repurchased the same product from other on line retailer and it was at my house in 3 days.