Copper fire glass We ordered the 1/2 inch Cooper Reflective American Fireglass and it is beautiful in our outdoor fire pit. The price was the best we could find on the web. Customer service notified us later that the glass was out of stock and offered to provide another glass that was actually more expensive. We elected to keep our original order and it was back in stock and delivered very quickly. We are very pleased with the product and service!

Whats going on?? My order has not arrived and to my knowledge after numerous phone calls hasn't even shipped??? As i said I own Blue Martini in Las Vegas and was planning on purchasing numerous pits and have paid someone to install this and coordinated the delivery and installation that was supposed to be done Friday?? Please let me know what the status is! Thank You

poor customer service Still haven't received my order- 13459-, and no one from customer service returns calls or emails. I just want a shipping update. I'm sure their product will be of the same quality if I ever receive it. I'm in retail, so not asking for much.

Curious that you would ask my opinion Good products and excellent initial contact. Very informative and helpful.. Trouble is that my order has never been completed! I've emailed and recieved responses but as of yet I have not recieved all the products I paid for!! I'd honestly given up. I figured I'd have to chalk this one up to experience. What happens now will determine two things... my future business and the real quality of the company.. We'll see huh

Great service before and after the sale I ordered a grill, got a fair price, and quick delivery, and used the bill me later option with PayPal. Grill was mostly preassembled and easy to set up. There were some screws missing on the rotisserie assembly, and George responded asap to my email and sent replacements. Later, when under warranty the side light broke and the igniter failed, once again, an immediate email acknowledgement and the parts showed up. I will definitely repeat as a customer.